I bought a Tracfone about a month ago. I know that was my first mistake! I had trouble right off with the service.
From that point I spent about an hour and a half every day for almost a month trying to get it corrected. I’ve never talked to a group like tracfone techs before who is so good at lying cheating and in essence stealing from whomever they talk with.
If this group of people believes in KARMA, as a group, as a civilization they’re doomed, because their KARMA is black and dying.
I’ve since got rid of the tracfone and I feel much better, now that I’m no longer sharing their souls darkness.
All I can say is, if you’re thinking Tracfone or every get a Tracfone, run away screaming. Your soul may depend on it.
I'm Feeling Much better now,
John

When you buy a phone, you expect to be able to make calls and rcv calls. I bought this LG TracFone, called customer svc to activate it, which took 20 minutes, and flew across the country to use it on vacation. First, the phone wouldn't make outgoing calls, so I spent another 20 minutes with customer svc to fix that. Then I discover that the phone doesn't ring! People can only leave text messages. Customer Service said that I had to call from ANOTHER phone to fix this, but I was on vacation and this was my only phone. Got back, complained that I didn't have a working phone for my vacation. Too bad, no refunds. Something that should be so easy became sooo complicated. Not a satisfied customer!

I have been a loyal tracfone customer for around 5 years. Perhaps because they were cheap and seemed easy with no contracts... Well sometimes folks I guess you get what you pay for. To put it into perspective... i have bought so many minutes from this forsaken company that I have my airtime membership until 2048!

I have run into countless problems adding minutes and not having them appear on my phone, bad reception, and hours and hours and hours of on-hold time to their customer service center. I like to be loyal to companies I really do... but I have had enough. Hopefully this rebuke steers some of you away from the same.

Just today I tried to add more minutes to my phone from an airtime slip and "the network was busy" I tried again... the same. and again and again. Finally tried online. Hurrah minutes accepted. However no mins on my phone. Called the service center (keep in mind this has happened the last three times I purchased minutes) was put on hold 8 times taken off of hold and to ask if I could continue to hold. After 20 minutes I got so frustrated that I hung up.

Well the stubborn person I am... lol... I called back to get to the bottom of the matter, and hopefully a different operator that could actually help. . . well . . . long story a tad bit shorter... It took me 1 hour and 15 minutes to resolve the issue which was accomplished by typing codes into their product (basically programming their malfunctioning product for them. I have done this on so many occasions that I actually lead their operators to start giving ME the codes when they are ready!) It turns out they did approve my minutes this time... they just gave them to a completley different phone that was in no way associated with me. The operator told me that there was nothing they could do about it and I started talking lawyer... funny... things changed pretty quickly after that.

Look. These are cheap phones and I only spent a bit of money on those minutes but principle should mean something. The days of the handshake and returning a defective or poor quality product seem to be fading. There are other cheap phones out there without binding contracts. I URGE you folks, try one of those. I know I will.

Thanks for letting me vent.

regards

Don't be a fool. If you need telelephone service stay away from tracfone or any form of tracfone like Straight Talk or Net10.
Here is what will happen EVERY MONTH. You will purchase a prepaid card and the instructions will tell you to go to the ADD AIRTIME screen. When you as instructed on the card and on the phone you will receive a text that the card is invalid. You will then be instructed to call the 800 number. YOU WILL BE CHARGED FOR EVERY MINUTE THAT YOU USE THE TRACFONE TO TALK TO "CUSTOMER SERVICE" so you should call them from a pay phone. You will then go through the same process and will again be told by the computer that the card is invalid. You will then be put on hold indefinitely. If you persevere the wait you will be connected to a robot in the Philippines who does not speak English. They will ask you for your name and then put you on hold for "three minutes". When they return they will ask for your phone number and put you on hold for "three minutes". They will then return and tell you that your number is wrong and you will repeat the number and they will repeat it back to you wrong and you will again give them the correct number and they will again repeat it back to you wrong. This will go on at least a half a dozen times and you will then again be put on hold for "three minutes". You will be told again that your number is invalid and then they will ask for the serial number of your phone. The same cycle will repeat over the serial number and then the will tell you to call back tomorrow and start over again. When you call back the next day and go through the same thing you will then be told to call back on the phone that you are trying to refill.
When you use the phone they will use up your minutes trying to "add minutes" and you will then need to call them back from another phone again.
After repeating the above process at least three times eventually your phone number will be entered correctly and become "valid" then you will repeat the process until the card becomes "valid".
So now you're all set until the next time you need to add time.

Very long and aggravating story, please just believe me when I say TracFone SUCKS!!!