I just sent back my 4th, LG420 cell phone because I do not get service at my house. I have asked repeadedly to send me a different model comparable to the LG420 and they keep sending me the same phone. My husband has a tracfone and gets service fine here. Now I am filling out this form, notifying the Better Business Bureau and filling out anothe form with the goverment. I will use up these minutes and throw the damn thing away. No more tracfone for this family...even my husband won't renew his minutes.

We recently purchased 2 Tracfones online from Tracfone that came with free accessory kits. One of the adapters that was needed to connect to the phone was defective. I emailed and called speaking to 2 different "supervisors" asking to replace the defective part to no avail. They insisted on me returning both phones, both accessory kits and to get a complete refund as the only solution. My pleas to simply send me a working accessory kit fell on deaf ears. They use these tactics knowing no one in their right mind would go through the hassle. Just hope you don't have to return anything to Tracfone. Just being on the phone with them is painful. Reps are very hard to understand and the connections are terrible.

I spent over 2 and a half hours on the phone with 7 different Tracfone techs trying to make my Tracfone work. The only think accomplished was we managed to put the 120 minutes I bought on to the phone. I finally gave up and verbally beat a path to a manager to try and just get my $30 back for the minutes on the broken phone. I must have told the same information to 7 different people by the time I got to the biggest *** of all: Sergio, the manager of call center in Guatemala city, Guatemala in South America. After determining I bough the phone card 6 days ago in Wal-Mart said I had to send in a copy of the original receipt! Tracfone, I have it and I will send in a copy, say tuned! The irony is that the phone card was for 120 minutes and that is almost to the minute the time I spent on the phone trying to get the *** thing to work and then trying to get a refund. Hate Tracfone!!!

We purchased two trac phones and minutes from radio shack in peterboro NH. the phones just did not work so we returned to the store and were treated like "***". No returns allowed as we were told we only had 15 minutes to return items, it is a 1/2 hour ride home to find out we purchased junk! manager and help are too rude for me...too many other places sell all they do...and just try and find an address to complain to...or call 1 800 who cares and get more rudeness...I for one will never return as a CUSTOMER!!!

I have a family plain with tracfone, 3 phones they automatically add min, each month. my phones all worked fine. one did't automatically get my min. for the month so I call tracfone to have them added . they told me what # to punch into phone . It worked great before they had me put the numbers in my phone. after putting in the numbers my phone would no longer work . It would not even turn on . after they had me try a few things and it would turn on they said I would have to buy a new phone . it worked great before they had me punch in there numbers. it was there numbers that disabled my phone and would not replace it.