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RandyJordan
March 16, 2009
Purchase/Refund
I can not believe that this company has the ability to verify if a sim card is good or not BEFORE taking you money but instead takes your money and then will not give a refund.
I logged in to buy airtime on there website and it is about a 10 to 12 step proccess. Before it takes you money it ask for the phone serial number and and then proceeds to the purchase phase "step 5" it then took my money and said my phone can not be activated. I called customer service and spoke to 3 different people all in India of coarse. Fisrt was a rep did not get his number Second was supposed to be a supervisor Robam emp # 54887 third guy was supposed to be Robam's supervisor Miguel emp. # 54957
They both told me they will not give any refunds even though I can not use the minutes I paid for.
I reccomend EVERYBODY STAY AWAY from TracFone, They are crooks
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Irv
March 8, 2009
Worst Customer Service
I have had nothing but frustration trying to deal with Tracfone to solve their mistake and get a refund from them. Each time you call their "service department" it is as if they have never heard of you and have no record of what they sent you, when you called before, or what you were promised. Each rep politely has you repeat everything you have told another rep and then says she can't help you but will transfer you to someone who will. Then you are placed on hold for several minutes, finally get another person, and start all over again as that person has none of the information you just told the first person. Then you are put on hold again so this person can talk to a supervisor who again has you repeat the whole story including all the lengthy "case numbers" you were given. She then makes a promise to solve the problem, you wait a week or two and call back to start the whole process over again. Without a doubt the worst service department I have ever dealt with.
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Billy Nickel
March 3, 2009
Reuseing pphone numders
Tracfone is reuseing phoone numbers which is all reght to do, But they are not eraseing the other phone owners name so if you call someone the person that had the number before name will show up on caller ID.
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Jane
February 28, 2009
Terrible experience
I bought my son a Tracfone that had web access. I contacted tracfone to find out if my son would be able to browse the web and was told NO. The only website that he would be able to access was theirs to download music not to browse the web. So I agreed that my son could have the phone.
Come to find out he was able to browse The Web not just download music, (inappropriate sites and all) So I contacted Tracfone to see if they could put a block on the phone and was told they could not, I then asked if they would send me a down graded phone with no web capability and was told they could send me a new phone but it would be the same model.
I then asked to speak to a manager and asked the manager to reinbuse me the cost of the phone so my son could go buy a phone with no web on it he told me they could compensate me but that they couldn't send me a new phone or credit me for the old one. I asked him what kind of compensation would they give and he replied they could add more minutes to my phone.
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twinsnene
February 25, 2009
Will not double phone minutes
I bought a cell phone and it could not work in our area so Tracfone told me to mail the phone to them and they would send me one that worked in my area.I told them I wanted the same phone and they told me I would get it.The phone was different but everything was o.k. I had a Motorola Double minutes for life phone and they mailed me a LG 3280 that was supposed to be the same way with the double minutes.Everything was good for a year, now they won't honor my double minutes.They told me they have no record of my phone or my double minutes.They can't find a record of them mailing me the phone, even though I have the envelope that it came in.They say they don't have a record of anything.Even on their website today it has a big ad of the LG3280 with the double minutes for life.I asked them if I could email them a copy of their website so they could read it .I have had no luck.Could you please help me? Thank you, J.Poole
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EHG
January 20, 2009
Re-Activation/customer service
After 4 years with Tracfone I can tell you not to waste your time. I have a yearly contract and have had to replace my phone. I need to keep my phone number and have been getting the run around for almost 2 weeks now. Customer service is horrendous and there is no other option but to call the same 800 number and go through the song and dance. I plan on using up my contract minutes and dumping the whole thing---if I ever get the thing activated. I too plan to tell everyone I can NOT to deal with Tracfone. It just isn't worth the aggravation of dealing with customer service.
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bobby cutting
January 13, 2009
cheated out of units
I went to add air time to my tracfone on 1/10/09 because it was do 1/11/09 I could not get it to work, so I called tracfone to get help was told they had deactivated it. they then reactivated it and I added 60 units. please note I had 404 units on this phone. In this process they deleted my 404 units and told me I had transfered them to another phone. Witch I did not why would I add airtme if I got a new phone. Then when I requested that they fix their mistake they gave me the run around and after three days of fighting with them they did give me back only 320 units. so I am out 84 units and I lost the money I paid for these units it is not right.
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William Moyer
January 1, 2009
Problem?
Have you been cheated by Tracfone. If so file a complaint with the FCC (www.fcc.gov) form 2000B. Also with the SE Florida BBB (www.seflorida.bbb.org). The BBB rates Tracfone as A. They will submit complaint and notify you of reply. It might do some good and will make you feel like you are doing something.
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William Moyer
January 1, 2009
Paid for service - got none
I paid for 1 year extension and minutes - charge appeared on my credit card but phone not updated. Called Tracfone and was told that the extension had been credited to someone else's phone. They refused to do anything about it - too bad sucker.
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November 23, 2008
Life Time Double Minutes Cards
I've used the TracFone service since 2005. I do have an older model phone that works perfectly but to add airtime I have to speak with a tech and enter several codes. I had purchased a lifetime double air time card a couple of years ago. When I added new minutes to my phone they werent' doubled. The rep spoke with a supervisor that stated yes they were supposed to be doubled. I was given an interatcion # to call back the next day when that specific department was open and they would double my minutes. I called back the following morning and spoke with a rep that wasn't familiar with the process but she muddled through. I was told by her and the specific department. that I had purchased a second double minutes card, that had expired, and cancelled the lifetime card. Why on earth would I purchase a 2nd double minutes card when I had already purchased a lifetime one. They REFUSED to give me the date that I added the second card to my account. Now this was twice the lifetime card had been found on my account. For some reason when I asked to speak to a supervisor, the call was dropped. When I called back I spoke with Abagail. Went through the whole song and dance with her. This time I was told there was never a lifetime card purchased on my account. I explained that the 2 previous reps had found it. TracFone is refusing to double my minutes and I'm spreading the word. I'll also be forwarding this comment via email to all my friends and will ask them to forward it to theirs. I want to warn people about the service with TracFone.
Ruth Ann
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