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Hass
April 5, 2010
Stay away
In the past, our company used Unishippers quite often. Their customer service used to be very good. Recently, they became very hard to reach by phone, hold times were 10 minutes or longer on a regular basis. Our salesperson was Bonnie Olhausen and quotes started to take forever. Even missed pickups became more frequent. My boss came down on my so many times over these problems that I had to start looking around.
We have switched to GlobalForwarding.com and they have been very good so far -- their rates are even better than what I was getting from Unishippers to beigin with.
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May 22, 2008
Poor service
I too used to use Unishippers and had many of the same issues that are written about here, extra charges billed higher than the quoted amount and freight claims not paid because if you read the disclaimer it says freight is insured for much less than the industry standard of $20.00 per lb. that's why their rates are low.
I switched to TransLogistics Transportation a medium sized broker based in San Diego, CA. These guys really know their stuff when it comes to freight transport.
They have comparable rates with full coverage insurance and are a very friendly customer driven company.
TransLogistics Transportation
www.TransLogistics.biz
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