I ordered a &479.99 Sprint phone on 3-23-10 and it was shipped UPS 2 day air, scheduled to be delivered on 3-25-10. About 2:15pm on 3-25-10, the UPS driver stopped in front of my neighbors house across the street. I then went to my front door to wait for him to come to my door. The driver put packages on my neighbors door step, then got into his truck and drove off very fast, stopping at the house 2 doors up. I ran after the truck in my shorts and t-shirt yelling for him to come back. He then backed in front of my house stating that my phone was not on his truck. I stated, how did you know it was a phone, he then started saying my package. I got very upset then and told him not to leave until I contacted 800# UPS. He got on the phone and told them that my package was never put onto his truck. Now the UPS sytem showed my package scanned into the warehouse the night before then scanned onto the UPS truck a 6:23am 3-25-10. It took me to go to the UPS warehouse in Landover to speak to a supervisor about this issue. She informed me that my package scanned into the Landover UPS location and onto the truck but never scanned off. I contacted Sprint once I receive my replacement phone and I was informed that the stolen phone was activated on 3-31-10 about 7am. How stupid can they be to activate a stolen phone that can be traced. I was also told by a worker in a sprint store in my area that alot of their stores phone orders never show's up coming from the UPS Landover warehouse. UPS Landover warehouse are under investigation from UPS and Sprint.

UPS Store # 1511
1799 W FIFTH AVE
COLUMBUS, OH 43212-2403
Phone: (614)481-7877
Fax: (614)481-8038

i'm in Columbus, Ohio.

on 3/23/10, i visited the UPS STORE #1511 on 5th ave.

I had a package to ship, and I wanted to insure it for $600. so this Amanda person (owner's daughter) charged me around $15 for insurance of $600. so the total came out $165.47 (shipping alone costs $150)
I filled out the custom form. this Amanda AND her brother checked the form and said it's OK.

HOWEVER, when I looked at the copy of this form at home, i found something fishy. First, it's a USPS custom form... according to the clerks, i thought it was a joint UPS-USPS thing... MOREOVER, the "insured amount" was blank !! --- USPS clerks ALWAYS fill the damn "insured amount" for you!!!

3/24 morning, I went to the store again. this time, the UPS store owner Jim (older guy) was there. hours later, he called me and said my package was NOT insured although I paid for the insurance, because his daughter did NOT put it in and did not find the blank!!!

I'm furious. what if my package is lost??? it's $600 !!!
Jim also said it's a USPS package, so he had nothing to do with it... Oh my god !!! i cannot believe he can be this un-responsible !!!
Jim said he could refund me the $15 and said "if you want take $15, take it; if not, just xxxxxx" (i didn't hear the xxxxxx very well). you think Jim is a nice person, right? NO!!! he is just trying to get out of the responsibility of my $600 worth of package !!!

later i find out that was just a USPS priority package !!!
damn it!!! it's way more expensive than USPS could charge!!!
UPS Store # 1511 sucks!!!

I don't understand why this Amanda (in UPS uniform, looking like a professional - fooled me, at least) is so incompetent - she either doesn't know what she is doing, or she just simply doesn't care.
I dont' understand why this Jim, the owner, could be such a rude person.

It's a utterly bad experience dealing with UPS.

Sent valuables, they packed it and they broke. I insured for $4000.00. They refused my invoices and denied my claim after 3 months. They had pictures of the damaged boxes, then they took the boxes. THE KEY TO SUCCESS: http://www.pressroom.ups.com/About+UPS/UPS+Leadership/Leaders

go to this link and use every first initial [email protected]. Email everyone of of the leadership team with your story. I had someone on the phone in 10 minutes. I only got 30% of the loss, but that was better than nothing.

EVERYONE EMAIL ALL OF THEM, OFTEN!!! They have to acknowledge their lack of customer service. I have used USPS since then with no incident!!

I orderd a package and after waiting longer than the expected date, I decided to check the status. UPS delivered the package but just dropped it in front of someone's door. Wrong address apparently. Reading is FUNDAMENTAL. The postal system is too sensitive for human error. Why would you just drop something off in front of someone's door and not to mention the WRONG DOOR!!!This company is ridiculous.

This is the third time UPS has said they delivered a package and nothing was left. When you call them about the package they tell you that they can only talk to the sender about lost packages. The tracking number mens nothing when your package is lost they could care less. Their proof of dedlivery is a joke. You select proof of delivery and all that comes up is a form that just states delivered. Thats what they call proof of delivery. That is only proof they had the package, it doesn't mean they delivered it. Personally I think UPS is just a den of thieves. They excel in stealing your stuff and them act stupid when you you try to recover it. When will the government start coming after rip off companies like this.