Sent valuables, they packed it and they broke. I insured for $4000.00. They refused my invoices and denied my claim after 3 months. They had pictures of the damaged boxes, then they took the boxes. THE KEY TO SUCCESS: http://www.pressroom.ups.com/About+UPS/UPS+Leadership/Leaders go to this link and use every first initial [email protected]. Email everyone of of the leadership team with your story. I had someone on the phone in 10 minutes. I only got 30% of the loss, but that was better than nothing. EVERYONE EMAIL ALL OF THEM, OFTEN!!! They have to acknowledge their lack of customer service. I have used USPS since then with no incident!! read full review »