I spend approximately $50-75, 000 with UPS each year. We have encountered numerous problems in guaranteed delivery and claims for refund due to failure are always denied. Over the past several years, UPS has become deceptive and unethical in the processing of legitimate claims. I recently had a parcel completely flattened, and was told that the packaging was insufficient.

UPS is the LEAST user-friendly/customer oriented company that I have ever dealt with. I live in the city. I don't have a car. I work 9-5, and I live in a building w/o a doorman. UPS only delivers 9-5 on weekdays (when everyone is at work), and will not leave your shipment in a lobby or in front of your door (even if you authorize them to), nor are they authorized to call you to come open your front door if your buzzer is broken. After 3 attempts, they will send your shipment back to the sender, or you can authorize them to hold your shipment at their designated office. So, you pay for shipping, and essentially have to go pick your stuff up anyway. The only office where I could pick up my shipment is 3 trains, and 1 1/2 hrs. away from me ONE-WAY, AND it is only open until 6pm. So, I work until 5pm, and it will take me 1 1/2 hours to get there, and by then it will be closed anyway. Here's the real kick in the pants, there is a location right around the corner from me, but they won't leave my package there because I do not have a mailbox there. When I called to complain to a supervisor about their ridiculous polices, she told me to contact the sender and try to arrange for another delivery company to re-send it. How does UPS even stay in business like this?! NEVER AGAIN will I purchase anything where it needs to be shipped via UPS!

The customer service at this place is so bad. You will want to throttle them. You can be as nice and polite as possible and they will make you want to tear your hair out with their awful customer treatment and overcharging. The owner is the worst one because he backs up his employees that mistreat customers. I am just trying to warn other people away from a place where they will have a bad experience guaranteed. And if you already have, you are not alone. I hope enough people boycott this place that it goes out of business.

Why is UPS so afraid to answer the phone? Could it be that, back on 9 Decmeber 2009, the driver associated with my UPS store, 545 Brush Avenue, Bronx, NY 10465 (718-678-1900) stole my merchandise and permitted someone other than myself to take delivery of it?

Could it be that they routinely have their drivers' record fraudulent entries that reflect that a package was undeliverable?

Could it be that supervisors at the Brush Avenue location permit drivers to drive company trucks with passengers (girlfriends) inside during route times?

Why has Mr. Ronald McMillan refused to take action and simply pass off complaints about the customer care of the company that pays him a salary???


Should the American people continue to justify the sub-standard actions of a Mr. Ronald McMillan??

I say: NO

For 3-1/5 yrs., the UPS store located in the Bronx, NY, has consistently lost packages, refused to delivery due to inclimate weather, cussed at myself, my neighbors, stolen (yes, the police were involved) merchandise and out and out given UPS a black eye.

Complaints have been filed with the national number, supervisors have been unsympathetic to complaints and for some un-Godly reason, UPS management sees nothing wrong with continually increasing rates while service suffers.

Under no circumstances will I, or any one that I'm affiliated with, will EVER contract with UPS for anything.

Someone at UPS needs to wake up and realize that they have a problem. And I'm guessing that its not only in my neighborhood.