UPS is the LEAST user-friendly/customer oriented company that I have ever dealt with. I live in the city. I don't have a car. I work 9-5, and I live in a building w/o a doorman. UPS only delivers 9-5 on weekdays (when everyone is at work), and will not leave your shipment in a lobby or in front of your door (even if you authorize them to), nor are they authorized to call you to come open your front door if your buzzer is broken. After 3 attempts, they will send your shipment back to the sender, or you can authorize them to hold your... read full review »