Paid for a shipment via UPS website. Month later got a demand for payment so I wrote to UPS explaining I had paid by Visa Debit on line and that I had checked the payment had been taken and gave them the date; no reply. Another month went by and I got a second letter saying UPS were going to sue me so I wrote again including print out from their own web site showing payment made together with a print out of my bank account showing payment to UBS; again no reply. This seems to be a company in shambles in the U.K. This was the first time my company had used UPS and is absolutely the last time.

The third or fourth misdelivery by a subdriver: NOW I'm irritated! The first time it was funny; now it's undesirable.

I live in a duplex. A duplex is a single contiguous building on one
property divided into two dwellings. There is a walkway that extends in front of my neighbor's side, which quite obviously continues down to the porch on my side. The regular drivers (called
jobbers) know this, or were able to figure it out logically (not difficult if one is not in rush, or anxious); with them I have only
joy. However, a year ago, and now three days in a row recently, a
subdriver couldn't find the address, and said it didn't exist!! EVen though it was their responsibility (after all, they were paid) to deliver, it took 4 additional work days to deliver a package of medical supplies which were time sensitive. After asking a supervisor to call me on two occasions to discuss this matter, and being jilted twice, I'm irritated and frustrated because I need
care, respect and being heard. I also care about the level of training for the subdrivers, which at this writing, appears insufficient. Thank you for reading.

We are in Portland, OR and the weather has been poor. I paid for 2-day delivery with guaranteed arrival today, December 24.

Through the online tracking service, I was able to see that both purchases arrived at UPS Portland at noon yesterday, December 23. It is now after 5p on guaranteed delivery date, December 24, and nothing. I rechecked the UPS tracking site and my delivery has now been moved to two days from now, the day AFTER Christmas!

I understand that weather is bad, however, FedEx and the U.S. Post Office (USPS) have been making deliveries since yesterday, and USPS is even making deliveries on Christmas Day to make sure everyone gets their deliveries in time. If FedEx and USPS have found a way to meet their delivery promises, then why isn’t it important enough to UPS to find a way to do the same?!!

The UPS driver for my particular area (Mulberry Street, Elizabeth Street, Spring Street, Kenmare Street, Mott Street, etc.) will not deliver packages to customers in walk-ups!

During a community meeting, certain residents have said they have made complaints to UPS customer service but nothing was ever done about it. This leaves me wondering if his refusal to do his job fully is part of his union contract.

My building is not equipped with a buzzer, and I have asked the driver to call the number in front of the my package so I can come down for my package. He said "no" because he doesn't have a phone.

Hello, I have been wronged from UPS Van Nuys for over $2000.00 I was returning an ebay purchase of over $2000 to the seller.
They lost a package I insured for $2000. They left it on the persons porch with a value of $2000. without a signature that I requested. After months of running me around they refuse to honor my claim. Why did I pay $18 for insurance???
The counter person Tony harrison charged me $12.66 for shipping and $18.00 for service options ( I thought Insurance and sig del.) for some reason Tony didnt charge me the extra .75 cents for sig delivery and I guess the $18.00 was insurance only.
Tony admits to managers looking into my claim that I did ask for sig. delivery but was doing me a favor and not charging me for it. Some favor..thanks, I think he was just lazy.
UPS would not accept my visa bill that I paid ebay seller for item, they requested a certificate of apprasial whice I got for them...they later denied. They said they are denying my claim because ebay seller wont get a police report..of course he wont..he hates me for sending back his $2000 item.
Visa denied claim because there was NO signature to prove package was delivered.
UPS is a big scam and they are self insured by Crawford..avoid this company at all costs..FEDEx is the way to go.
Im going to take them to court..thanks for reading.
Rgds, Mike