US Bank
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Category: Business & Finances
Contact Information United States
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US Bank Reviews
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Thesadreality
May 25, 2011
Fraud, scam, deceptive policies
I believe there are millions of Americans that fall victim to the deceptive practices of US Bank every year as a result of their lucrative scam and rip-off schemes. And the biggest one which brings in more money than any other deceptive 'activity' is the overdraft scam. These imposters know how to rip you off your hard earned money and make you pay for the trust you put in them which is the biggest mistakes the American consumer makes. Like no other bank this bank knows when to attack you, steal your money and to make up an idiotic excuse, to make the client not the bank look like an idiot. The worst customer service or support anyone would find at any bank is at Us Bank. And just as someone already mentioned it on this site: the US Bank does not care about you, your personality or your business, all they care about is you money. To them no relations, friendship or loyalty is important. Only money. I learned it the hard way. I've had accounts with various banks here in America and across the ocean in Europe. Some were excellent, others fair. But one bank particularly stood out. One that never provided assistance when needed, never honored any written or spoken word, never treated me like a customer but rather like a bill printing machine, caused many disputes and stole money from my account in many deceptive ways. That ladies and gentlemen was US BANK. I never benefited from one single service they offered. Unlike Washington Mutual which had free checks, free money orders, free wire transfers and a good NSF waiver program the hideous US BAnk could never offer one good thing. The only reason why I had an account with these monsters is it was close to the place I lived. Recently I learned of the rip-off scheme, where I was the victim myself. I hope those who read this report will reconsider doing any business with these charlatans in the future and putting the trust in the wrong hands. That's how it works... They set up a trap in which they suspend all your debit card transactions deliberately for several days waiting for a bigger fish, that is a purchase or payment which if added to all recent transaction items either deposit or withdrawal will overdraw your account. Then they quickly post multiple overdraft charges for each transaction made the previous days which in turn will generate more overdraft because they will be considered withdrawals. So, you wake up one morning and check your account balance and find out it's been overdrawn and all transactions made over a period of 3-5 days posted in one single days. Thus you've been had. Easy and painless. Now you contact them in furious to complain about this unexpected act of misdemeanor and that's when the real pain comes; you are welcomed with a smack in the face. Whatever you say doesn't make sense, no proof or evidence intimidates them, you feel in the trap and you are a meal. Calling the corporate headquarter doesn't solve the issue either, they are one big team of crooks in pursuit of the same goal- to rip you off. The moral here: find yourself a better bank to do business with.If you have an account with them close it immediately. Otherwise sooner or later you'll become a statistic too. Any bank, anything will be better then these impostors. You are only strong when you are informed.I am trying to help people understand the reality of the banking world.As for me I am still fighting my rights in this act of injustice. First off went the complaint to the BBB, then the WA State Attorney General, the Federal Trade Commission, The Comptroller of the Currency and later a legal lawsuit as my last hit to teach them a lesson. If I can find other consumers who've been treated likewise I will file a class-action lawsuit against USbank. They think they have the world at their disposal. Wrong! You bit me and now I'll extract your teeth one by one until you go broke.
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watermomma
May 18, 2011
Rate Increase
US Bank sucks... They sent a letter stating they were increasing my creditline rates by 5% dues to 4 various reasons. I called to ask wich reason it was, the CSR told me it was random and could be anyone of the 4 things. Not good enough for me a loyal carholder for 18 years. They can take the card and stick it up their ashes in the fireplace. The CSR was so kind and so happy to get rid of me as a customer she had the account closed in 2 seconds flat. One can only hope that more people like me with good credit scores, longevity for be loyal to banks/cards, ect. will read this and take heed. If we all clsoe our accounts and they are stuck with the folks that have the 29% rates, they think they will make more money off, they will end up shutting their doors. Do they really think that people with bad credit scores are truly worried about paying their bills off or on time? So much for those of us that pay ontime, pay off loans, we get the shaft... Good riddens US Bank, you are the worst and I am sorry I spent 18 years with you.
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Burnie
May 18, 2011
Fees for IRA Certificates of Deposit
I opened two small IRA Certificates of Deposit at US Bank - one in March 2009 and one in April 2010. In May of 2011 they send me a letter and are charging me a $30 per year fee on these accounts. I have almost 3 years left and am now required to pay $30 per year. I requested to take my money out of US Bank because when I opened the CD's they assured me there were no fees, but if I do I would have to pay hundreds of dollars in penalties. The only way I won't have to pay a fee is if I deposit $25, 000 which I can't afford to do. I have banked there for over 20 years and thought they were one of the few decent banks left, but when my obligations are met at US Bank, I am leaving the bank and drawing out my savings, checking and IRA.
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Jean
May 12, 2011
Excessive Fees
My youngest son is starting college this Fall. My husband and I helped him open a student checking account at US Bank. With the exception of the initial deposit of $100.00 the absolute lowest his actual daily balance ever fell to in six weeks was $132.16. Even though he never overdrew his account, US Bank charged him $315.00 in negative balance and overdraft fees. Our son did not understand he had to wait for his deposits to clear before using his check card for purchases. When he received his first statement he asked us what was going on. My husband went with him to a branch office to close the account and the manager told my husband she could not help him since our son opened his account at a different location. The location on campus had already closed for the day so to keep additional charges from accumulating, my husband had to pay another $113.00 to 'make the account current' so it could be closed. In total over the six weeks the account was open, the deposits (none of which were ever returned) were $909.38, our son's withdrawals: $633.20 and US Bank got $428.00 in fees. My husband and I realize this is a life lesson for our youngest who was new to the world of checking accounts, but talk about 'bank robbery', unbelievable!!!
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dave
May 2, 2011
Short Sale stupidity
Somebody needs to get the Feds looking into this.
We've been working a Short Sale with US Bank for 2 months now with us making weekly calls in to them. They now claim that they had this file labeled as a Loan Modification and not a Short Sale this whole time and we've got to start over at the beginning.
I think they're lying.
Weekly for 2 months we've asked about the SHORT SALE. So, either they are complete morons or they are lying. I can't believe they are that incompetent unless the incompetency is intentional.
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muqtar
May 1, 2011
Closing my account Without reason
I'd been a customer at us bank for 3 years. last november I'd fraud in my account. I called us bank and I told them. they investigated about the fraud and they give me that time temp credit. in Feb this year. they took back the credit they give me because they didn't got the fraud paper they was expecting from me but I have send them back on april 5 they give me back again a professional credit. but still i'm missing some of my money. and they also told me that my account will stay close for ever and no one didn't explain why my account get closed.
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Deedersen
April 11, 2011
Authoriztion
Have you ever noticed that Usbank will make authorizations go through quicker if you get to a low balance. I knew my Tax returned would have been in a few days so I wrote a check to landlord for rent. Normally it takes up too almost 5 to 7 days for them to post to the account. I wrote check on Thursday and Usbank deducted it Saturday. I wrote it knowing how long they normally take and that tax returned would be in today(monday). What is strange it showed they posted the check on friday but it didn't take out until early sunday morning. So if it posts on friday but they don't show until sunday how did post friday. I never even went into the negative on that account just close. When I logged today(monday) My return was there but they also charged me a overdraft fee because the account according to them went .75 cents under. This account said 5.75 before the tax return. But when I right clicked on the check to view it said account at time was -.75 cents. Which is wierd cause I thought as long as it was under ten dollers they waived it. When I called to see way it was .75 under at the time of check I got the run around. Saying you spent it too bad. I understand I cut it close but why I my end it showed 5.75 but on there end it showed .75- . Ive had nothing but problems with all my accounts. I will be closing all my accounts (except car...) with Us Bank. You just can't trust the slimeballs over at Usbank. As Steve Miller sang take the money and run.
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c0ncerned citizenz
March 29, 2011
A glitch in their system is my problem
In February I withdrew $300.00 from an US Bank ATM at the Albertsons down the road. I have had a US Bank checking acct with a debit card for over ten years and have never mistakenly withdrawn from another acct. I also have a Premiere line of credit as an overdrft protection on the acct as well as another credit card which i have had for two years as an emergency card but have filed it away and never once used this card. Two weeks after withdrawing this money i checked my acct online and saw a balance on my credit card for $314.00. The extra $14.00 was a cash advance fee and interest. My checking acct also showed the same withdrawal on the same day so i called the US bank customer service and after a few hours of transfering back and forth between the checking acct people and the credit card department i was told that it was a glitch in the system and there should only have been one debit and they credited back the money on my credit card. All is good right? Nope. Two weeks later I see an interest charge on the CC again so i call to have that credited back and explain the situation once again, then tell the cc rep just to cancel the credit card since i do not use it anyway. She tells me fine that she can do this and not to worry. Two more weeks and i check my acct online and the credit card once again has a $312.00 balance. Now i am furious and i call and tell the rep i am sick of having to explain the situation and just to get me to a supervisor. The supervisor refuses to listen to what i have already explained and transfers me to the disputes department where the next lady tells me very rudely that it is my error now. and i have to take up the dispute with the checking side because they show that i withdrew the money from the credit card. further, i was told that i would be responsible for all interest charges. How many times have they done something like this? Pretty good racket these crooks have going huh?
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moni09
March 29, 2011
Two cards linked to one account
OK so i need to know whats going on...
I had a checking account, which obviously comes with a debit card...
A couple of months ago, I closed that account and got a new card and new checking account...I used to have autopay with ATT but ATT has my OLD bank info (my old debit card) Today I checked my account and ATT had taken out 300.00 from my NEW checking account, which was never authorized. I called ATT and they told me that they used my OLD debit card, but then how was I charged to my NEW checking account? So I had two debit cards to one account? makes no freekin sense! Stupid ass USBANK...ATT can't even take the charge back and now after they canceled my OLD debit card, they are going to wait to see if it posts or not, since it has only been authorized to my account so far...ok...soo...wtf..?
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lexus owner
March 22, 2011
AUTO LEASE
I read the complaints regarding the return of autos through a lease made through US Bank and inspected by DataScan, so I also was filled with trepidation as the inspection was made and the report pending. Sure enough the inspection was detailed. EVERY little stone chip was photographed, measured and cataloged. The car was driven by the inspector. I had the car detailed (a Lexus ES350, 2007) and it looked like new. I recieved the report online and this is what is said (I cut and pasted from the site-there was a photo after each note):
NORMAL WEAR & TEAR
BODY AREA
HOOD/COWL 5 CH - REFINISH 0 0.50 0 $31.50 $0 $31.50
RIGHT FENDER 1 CH - REFINISH 0 0.50 0 $31.50 $0 $31.50
RIGHT FRONT DOOR 1 CH - REFINISH 0 0.50 0 $31.50 $0 $31.50
RIGHT 1/4 PANEL 1 CH - REFINISH 0 0.50 0 $31.50 $0 $31.50
LEFT REAR DOOR 1 CH - REFINISH 0 0.50 0 $31.50 $0 $31.50
LEFT FENDER 1 CH - REFINISH 0 0.50 0 $31.50 $0 $31.50
Normal Wear & Tear (no charge) $189.00
EXCESS WEAR & TEAR
WHEELS/COVERS 1x1.0"SC, 2x0.3"SC, 3x1.5"S - REPAIR 0 0 0 $0 $250.00 $250.00
So, not bad, really. Having said that they did mention that the review is not done and they still wanted to see the engine at the dealer, but the rims did have some curb scratching on all 4 rims, and I may have it removed if I can get it done for less than the $250. I wanted to post this as the complaints really had me worried and I want all to know that my experiences, thus far. If it changes at the dealership I will re-post.
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