As a long time customer, I had signed up years ago for a fixed rate card, never missing payment. They jacked up my rate and jacked up the interest rate.
I would NEVER recommend this bank to anyone! They play around with your mortgage (fixed) rate too!...They are not your friend, nor do they care about long time excellent standing customers, so run as far away from this bank! Because they will use small print and government rules to screw you!

I had opened a small savings account to secure a more favorable price for safety deposit box rental. Probably should mention that I also had a checking account at this bank for approximately 30 years. Great bank when it was local but after a mind numbing rush of name changes it had devolved to US Bank. And, it was right around that time that the turnover of bank employees started to see a significant increase. And, today, it's probably not at light speed but it seems to be getting closer ... Not without reason I'm sure!

So, I finally figured that it was finally time to deal with a truly local bank. Did so, set up a savings account, got a lock box (considerably lower rate) and transferred my savings to the new bank. MINUS, however, the $55 box rental that was deducted from my account LESS THAN 24 hours before canceling the account. Upon asking about a refund I found there to be no one in the bank that could make a $55 decision. Got a call about two hours later and was told "It's not our policy" to make a refund and there was nothing that could be done about it.

Bottom line? I got down on my knees and gave thanks that I don't have to work for a company like that!

Never have I seen such poor customer service and mismanagement! USBank, unfortunately, holds the lease to some restaurant equipment we leased a few years ago.

This past spring, my husband and I decided to pay off the lease and be rid of this shady company. It is now September, and because they have so grossly underserved us and mismanaged our account, we are STILL trying to get them out of our lives!

At various times, they have refused to give us information about our account, refused to show where Property & Sales Taxes have been paid, refused to even communicate with me.

From what I have been able to glean, they have:
(1) Used the wrong address for our business.
(2) Overcharged us for Property Taxes.
(3) Refused to send statements to our accountant for the property taxes we paid!
(4) GROSSLY overcharged us for Sales Taxes.
(5) No concept of what TAX-EXEMPT means.
(6) Sent Property & Sales taxes to the WRONG CITY & COUNTY!
(7) Told me they would "only speak to my attorney."

Gee. I thought I was the one who would decide when to enlist an attorney. What's so horrible about transparency? uh. Unless you have something to hide?

One would think that if you are in the leasing business to small businesses, you would be knowledgeable about what equipment is tax-exempt and what equipment is taxable to the business. Oh. And you would know the difference between being tax-exempt and paying sales tax on sold goods.

If it's not too late, avoid them at all costs.

Arbitrary overdraft fees. No one will listen to complaints. Can you do anything?

On Wed Aug 4th at 10:25 am I went into the branch to withdraw from their ATM located inside an amount of money. After the transaction, I tried to see my balance and after 3 different tries I wasn't able to. I went inside the branch and I asked the clerk to help me with my account because the ATM outside wasn't working properly. First off, the blond girl 'helping' me didn't care a bit that the ATM wasn't working. Secondly, she took my ATM card and went in the back for a long time, without any other explanation. At this point I asked the other brunette girl (which seemed to be the manager) why did she take my card and why is it taking this long. She told me that she needs to verify the card because I didn't show her my ID. I went back to my car and got my ID and showed it to her asking for my balance. I was in much hurry and all I'm getting is two incredible slow girls that have no consideration for the customer. The brunette, started arguing with me without a point about why the ID is important and all that, and while I understand it, I don't understand why after I showed her my ID she still keeps on going with a very vindictive tone and a mean spirit attitude. Is that the type of customer service US bank calls 'stellar'?! Thank you very much, but I better not have to deal with that again!

After I left the branch, I called them again, asking for the manager's name and they refused to give it to me or to let me talk with the their manager.

I think that's the worst customer service I've ever had to deal with and I need someone to take responsibility for these employees that have no idea what they're doing and on top of that they're cocky, rude, and unprofessional!