I originally disputed this account in July 2004 because Verizon admitted to making a mistake which made me an unsatisfied customer. I then canceled the account and refused to pay the waiver fee for disconnecting the five phones.
Some parts and dates I can barely recollect but this is as much of an explanation as I can remember to the facts. In Feb or Mar 2004 I called to change my calling plan which was a family plan with 1400 minutes to a family plan with 1000 or 800 minutes, because they were not using all the minutes with the 1400 plan. The Verizon person did the change to the 1000 min plan but did not take away the 1400 minute plan, so when I got the bill the next month (April) it looked fine but the next month (May) it was too much (because when you change a plan it takes an extra month for the new plan to start, remember this information for later). So I called once again to tell them to cancel the 1400 minute plan and to deduct the month I had the 1000 minute plan. This time they canceled the 1400 minute plan and charged each phone with a single plan along with the 1000 minute plan. The next month went by (June).
In July when I got the $2000 or so bill I called to dispute the bill and tell them they needed to fix this mistake because I was paying at least 3 different plans on each phone. When I finally talked to a supervisor who actually looked into the account, and said they did make a mistake and how sorry they were for the inconvenience that everything would be taken care of. I then relaxed and assumed everything would be, but the next bill (Aug) nothing changed and the bill kept adding on. I waited until the next bill (Sept) and called again. I kept asking for a supervisor and explained the situation until I got to the third person and still asked for her supervisor which she said she was the highest I could go at that level. I got her phone number and I explained again the situation which she on the spot tried to correct. After we talked she had removed everything and started from scratch which I finally had the plan I was looking for, but the bill became an issue because she only took $300 or so off of the total bill.
After that I decided to cancel Verizon and look for a new provider. When I called to cancel they told me they would have to charge a termination fee of $175 per phone which was a total of $875 plus tax and that the bill itself was $725 plus tax. I again called the supervisor whose number I had and she said after trying to keep me with Verizon that if I decided to cancel, the waiver fee would be canceled because of the problems I had with Verizon and that I was an unsatisfied customer, even thou everything at that time was correct with the plan. I still thought after going through all the bills myself the bill should have been less. I went ahead and told her to cancel my services with Verizon. When I got the bill (Oct, Nov 04) it showed that Verizon did not waive the disconnection fee. I called to dispute the bill and could not get in touch with the supervisor I spoke with and was told to write the president of Verizon whose main branch was in Atlanta.
I was responded to in a letter that after investigating my situation they would take another $300 off of the final bill. I only wanted the disconnect fee waived so I refused to pay any part of the bill until the fee has been waived, then it was sent to a collection agency and is on my credit report to this day.

I got the internet card from them for the wireless service for my laptop. I travel a lot so I need this service.
On vacation, I needed to check occasionally on business related e mail. I traveled to mexico for vacation. Before going to Mexico, I called customer service to know about the charges If I was to use the internet wireless card in Mexico (roaming charges). Customer serive said, it would not be expensive, that it should be no problem.

I go to Mexico, tried to open up some of my e-mails, the serice was so bad, that leterally, I could drink a coffee, take a nap, come back and it still be loading. Once it was 80% complete, it would bounce back, and start over again. It was very irritating, but anyways, I managed to open 3 e mails, with no large attachments, only letter type.

I couldn't deal with it any longer, so I turned off, and just forget about the lousy service.

Anyways, when I get back to the states, I get the bill from Verizon, to my surprice they charged me $680 for using the internet and opening 3 e mails.

I called them to complain, but they are very cynical. They act like the world owes them a favor. Needless to say, I told them I would not lend myself to be rip off by them. They said If I don't pay, they would report it to the credit. Big Deal.

I did not, and I would not pay this bill, I am sick and tired of getting ripped off by the sytem.

If all of us would do the same, instead of writting this experiences, I am sure it would put a stop to all this non-sense.

I never experienced some much discomfort in my life when trying to contact a company by phone. Although Verizon is a communications company they are pretty bad at that. First of all they don't know how to design a friendly automated system. Their voice activated system is so bad it really makes you think if Verizon executives know what they are doing.

You have to go through it to understand what I am talking about because I can't describe it. It is unbelievably awkward. Very annoying.

Once you get to speak with a real person it is then another twilight zone. They assure you they will help you BUT they need to tranfer you because they are in another location or because they are not the correct department.

Conclusion: It took me today ONE HOUR trying to get someone to help me and at the end I had to hang up. I couldn't get through. Infuriating!

The waiting period between the automated system and a rep is too long and very silent so after 5 minutes of waiting you don't know if you are still connected or if you lost contact.

I don't know what else to do in order to get them to cancel my order for real. I called already twice to cancel but I keep receiving emails and voice mails from Verizon telling me they will be there on my new address to connect.

I cannot comprehend the reason of their lack of interest in helping the clients by stablishing a reliable, accessible customer service system. I am very disappointed and you will be too if you chose to do business with them.

OK. I had Verizon phone service which was purchased by Fairpoint, although I'm still getting bills from Verizon. Every time it rained for years my phone service would not be clear and in heavy rain it would go completely out. Verizon came again and again and said they would fix it. Over a year ago a repairman came and I asked the guy what this little box sticking out of the ground across the street was. My neighbors and I had wondered about it for years. It looked like cable or telephone wires to us. Well, after investigation, it turned out that it was my telephone line which for some reason, construction, whatever had been exposed for years, thus the problem with the rain. The Verizon guy said he could only do a temporary fix right now which consisted of him digging a hole with his foot and burying my mangled phone line/box. That week I ported my phone to Comcast. It was December. It took until February for Verizon/Fairpoint to give up my number to Comcast. Then I started getting bizarre bills. First on my last bill I got long distance charges for a plan that had unlimited long distance. Then I got a bill from them for the first month I had phone service with Comcast. There were charges for information calls and other weird things. How could I call information from a phone that was no longer connected? I called Fairpoint who was still using the same customer Service people as Verizon and they weren't at all helpful and just explained that their billing system went wacko and was billing customers they didn't have anymore. I had to go to a consumer organization to get Verizon to give me my money back. Verizon only gave part of it back and the company has been billing me monthly for over a year with every bill containing a threat that if I didn't pay up that destroy my credit. Well, Fairpoint bought Verizon and I guess is the one who is really billing me now. Both companies are awful and have horrendous customer service. Fairpoint is actually worse than Verizon which I thought would have been impossible.

I have had unexplained charges from verizon every month since alltel became verizon and for 2 yr i had alltel w no problems but my bill is averaging 300.00 a month... yea your telling me. so win i call they have credited it bak to the bill almost every time so they got caught. but the fact stands they tell me every month it is data charges from a bogus company sending me messages. i have 11 ppl i talk to and txt 4 free, so not many more do i talkto for any length of time. but my txt messages are 4, 989 this month!!! w an unlimited + 500 extra plan!!! Can u all say liars? Verizon wireless should be reported some how and stopped for these bogus charges. and how many ppl are not seeing these charges and are paying them?! Tht y verizon keeps doin this because some ppl letting them get away w it. any one have any advice on how to get out of ETF w verizon on account they are runnin a bad biz? [email protected] plz let me kno.