I originally disputed this account in July 2004 because Verizon admitted to making a mistake which made me an unsatisfied customer. I then canceled the account and refused to pay the waiver fee for disconnecting the five phones. Some parts and dates I can barely recollect but this is as much of an explanation as I can remember to the facts. In Feb or Mar 2004 I called to change my calling plan which was a family plan with 1400 minutes to a family plan with 1000 or 800 minutes, because they were not using all the minutes with the 1400 plan... read full review »