I never experienced some much discomfort in my life when trying to contact a company by phone. Although Verizon is a communications company they are pretty bad at that. First of all they don't know how to design a friendly automated system. Their voice activated system is so bad it really makes you think if Verizon executives know what they are doing. You have to go through it to understand what I am talking about because I can't describe it. It is unbelievably awkward. Very annoying. Once you get to speak with a real... read full review »