I have had the absolute worse experience with Verizon Fios. It started with a phone call for basic fios tv serice, however, the technician work order was for a full bundle package including premium movie channels, phone and internet! I told the tech I ONLY wanted the basic tv as I had at my old residence. I called the customer service department, was transfered to 4 people before I was sent to a retention representative that told me she would adjust the account. The bill come a month later-I was charged for full bundle. I called, once again was transfered numerous times before someone said they would adjust the bill and will place an order to cut off the internet and premium channel, which I never ordered and should not have been hooked up by the technician and should have been taken off when I spoke to the retention rep the first time. A month later, another hugh bill...I have been on the phone for hours, yes, each time I have called it has been well over an hour. I went to the local walkin center-and they called with me standing there, they were on the phone over an hour...and they could not get my account correct. This is too much! I called Comcast and am willing to pay more monthly for the basic service to just so I do not have to keep up this issue with Verizon!!

I just received my phone bill and realized a $181.48 charge for a phone call to Varna, Bulgaria. I tried various online sites trying to get the rate from Verizon but could not get the information. I could not find it in your phone book either. I check various sites and got quotes that ranged between $.029 and $.259 a minute Mobile being more expensive I do not believe I should have to pay this outrageous rate.

I used Verizon realizing it would be more expensive but it was an emergency. I did not have time to push all sorts of buttons to try and talk to an operator. Never did I think I would be charged over $5.00 a minute. I still do not know how much a minute I was charged or how long the call was as all the bill listed was Voice Additional Charges. Upon receiving the bill, I called the billing department. After pushing many button and about ten minutes later I spoke to the International Billing Department. I Received a $5.00 refund for the first call I made and left a message. My bill was $216.13 for the call with a Freed Value deduction of $34.49 making the total $181.49.

I think it is out outrageous that Verizon charges these rates and the customer does not have easy access to the costs. It is just a way for Verizon to promote international service at an extra charge per month. What about the occasional international caller? I think your rates should be listed on line and in the phone book. I believe Verizon is targeting the immigrant population who do not know the language and sales pitch and take your service instead of phone cards. Why can"t Verizon charge reasonable rates.

After making the call, I received several calls from telemarketer asking if I wanted to buy additional service for international calls. How dare you invade my privacy! It is not anyone's business to know what international calls I make; even worse to pass that information on to telemarketers. Not only are you invading my privacy but annoying me with telemarketer phone calls. To make matters worse after refusing the telemarketer, I keep getting calls. Does no mean anything. If I wanted international service, I would call and inquire about it. I am sure if I want to buy a product your company would have no problems providing me with the information

I've been a Verizon customer for years. I travel nationally and internationally and Verizon seems to offer the widest service area. However, in my office which is in a major suburb of cleveland the service is terrible. Every time I see one of those Verizon "Dead Zone" commercials my blood pressure goes up and I get an urge to slap that nerd who leads the thousands of so-called support people behind him.

People are always telling me that they called me on my cell phone and there was no answer. If a call does make it through to me the odds are that the call will be dropped in the first minute. This only happens when I am in my office, but it is especially frustrating because most of my calls are business calls.

When I complain to Verizon I get one of two stock answers, "dial *228 to upgrade your telephone service" or "you can purchase a special antenna for $350". Dialing *228 never helps and I don't want to spend the $350 for a service that I already pay for.

Any ideas?

Went into what I thought was a Verizon store but was actually Cellular Services Inc. The sign on building is very misleading with Large Verizon sign. So I purchased two cell phone cases with belt clips for at $25ea to later find out the cases don't fit phones properly. Return the next day and store would not return because the boxes had slight 1/4" tear on the corner where original manufacturing sealing tape was used. Store said because box had slight tear that they would not offer any kind of refund or exchange.

Consumers are being misled by use of large Verizon sign as they are an independent company. Store won't stand behind anything they sell and consumers are left with worthless products.

some how verizon keeps downloading, at a price, the internet security suite to my personal computer..with a notice to install the download, which was never ordered...when i tryed to talk to someone with a heartbeat, i was told my call would be answered in the order in which it was placed.. after 45 min. i was disconected.. i tryed for 3 yes 3 hours to get through.. great service huh..to get through to a live person i had to tell them i had a phone problem, ans she patched me to a person that told me not to worry they would take care of this problem. o boy ! i can not wait till i get the next bill.. this is what verizon calls customer service, i am glad they don't run the local ambulance or hospital... s johnson