Telemaketing offered me the bundle service with phone + FIOS internet service for 59.99/month. I accepted the deal on january 2009. I 've been charging for separated bills around 200 dollars / month since then february. I called customer service to correct this issue many times. They always promise me with an OK for the next bill but nothing 've been done. Sometimes they asked me to wait for the next bill's amount to pay and ended up with a disconnection and a fee to reconnect the service. The issue 's still going on as today Jun 17, 2009.

I've been fighting with Verizon for years with no luck. The New Jersey Board of Public Utilities is about useless, and since I have ended service, the response from them and the BBB is that I am no longer a customer. Aren't they observant?

As with many other customers with perpetual problems, I am in a rural area. Verizon does not service the area properly and lies. Most of the techs have been descent, and have clued me in on how awful the company is, but I have grown to distrust them too.

The phone would go bad when it rained, they would send someone out for a temporary fix, and then it would happen all over again. I started asking for credits, but on the last bill they charged me 91 dollars for service. I refused service, but they claimed they performed it and that the problem is in the house. The 91 dollars is a diagnosis.

Everyone knows the problems are on the lines, but they persist on lying like sociopaths. They charged me before for work not performed and credited it, but this time I got an argument. The same day of the charge, I called the police because the tech was argumentative and did not leave the property. He was told to leave by the police, and I cancelled my service shortly afterwards.

These 91 dollars are not for service, they are for spite. A nationwide class action law suit needs to be started against this evil company. I am more than interested.

Here is my last complaint to the BPU:

"1. The phone service has been inadequate and criminal. Customers are expected to pay in full each month, no matter the quality of that service, unless you complain to the BBB and specifically request reimbursement. The “customer service” of Verizon has been designed to filter problems, rather than address them.

2. The company is prepared to leave certain customers “without” in order to create a facade of adequacy. They are not willing to invest in quality for all customers in a problem area.

3. The problems are related to moisture. The nature of repair in the area is designed to hide the problem, and substantial fixes would require regular maintenance or line replacement within a certain area.

4. It is possible to give specific dates for poor or non-existent service, and examples can be provided, but considering the above mentioned strategies for “maintenance”, it is adequate to say that any period of moisture is a service problem for any number of residences in the area.

a) June 1 and counting, 2009
b) May 5, 8, 9, 2009
c) March 29, 2009
d) October 24, 2007
e) June 12 and 25, 2007
f) November 28-30, 2006
g) October 8, 2006
h) September 1, 27, 28, 2006
i) June 25, 2006
j) May 27 and 28, 2006

This is just a small example of effected service. It is difficult to find the time to keep up with Verizon’s chicanery. It can be stated with accuracy that precipitation inevitably effects service.

5. An attitude of acceptable subpar service in rural areas is rendered by representatives of the company. The rural excuse is utterly demeaning. Having lived in other rural and wet regions of the United States, a stark contrast can be made to this pathetically provincial excuse. Thirty minutes from Wilmington, 1.25 hours, from Philadelphia, two hours from NYC and 2.5 hours from D.C. accentuates the importance of the area and does not negate or delineate in any way shape or form its rural character. It is ridiculous that such an area receives sub-par service.

6. The problem is related to the age of the lines and the corporation’s unwillingness to maintain the important necessities of infrastructure. Their actions are an assault on the public trust.

7. Verizon’s business practices are the result of economic bigotry. It is well know that Verizon is slow and unresponsive to areas of lower income in the inner city and countryside and is surreptitiously unwilling to provide its obligations of service, although the fees are the same whether you live in a wealthy or poor area.

8. Company policy is maintained to prevent complaints rather than address them.
A 1-800 number is provided in order to filter complaints away from the BPU and only temporary fixes are made.

9. There is evidence of collusion between government entities and Verizon.

a) Complaints to the FCC and the BPU are not taken seriously and are rerouted to an undecipherable maze of government bureaucracies.
b) Legal complaints require a $25.00 fee that will be lost in legal oblivion.
c) Verizon has been given rights in New Jersey and metropolitan Philadelphia without providing adequate service for existing operations.
d) Local political units are often unresponsive and supportive of Verizon.
e) The FCC refers complaints to the BPU, yet renders it powerless.

10. Alternate services are available but impractical.

a) Cellular service, air phones, and satellites provide adequate service in the area. However, these services are cheaper to maintain than traditional service yet are more expensive and unaffordable for consumers.
b) FIOS is a wish and concrete attainability is a mirage. Its installation has created its own issues evidenced by an entire page dedicated to problems at the consumer affairs web site.

11. Verizon’s hierarchy requires an unnecessary and costly chain of command that requires a home inspection first, leading to the inevitable repair of faulty outside lines causing:
a) Pressure on representatives to make faulty home diagnostics in the name of “sales”.
b) Wasted time and resources that can be contributed to real fixes.
c) An April 4th, 2009 bill showing charges for service of 100 dollars for services refused inside the home exemplifying gross incompetence, unbridled corporate avarice and arrogance.

12. It is the 21’st century. Water proofing is not magical but an every day reality, however, not a part of Verizon’s maintenance.

13. Enrollment in the combined billing options for land and cell use led to convoluted and incorrectly executed billing agreements exemplifying gross incompetence.

14. Verizon has no respect for private property. I have had representatives come in the house for five years. This stopped when false charges appeared on a bill. Some representatives understand the issue and do not insist on entrance but others do. It has been consistently fixed in the past on the outdoor lines, but now the game is to insist on entrance. This is a gross violation of property rights.

15. This is a safety issue. I have missed phone calls from the police, doctors and
hospitals. This is an issue where apology and reimbursement cannot be commensurate with the frustration Verizon has caused.

16. Because of no phone service since June 2, 2009, and growing corporate intransigence, I have cancelled all phone service. Closing was met with the usual arguments that Verizon customer service presents its customers, and it took me two phone calls to complete, costing me more time with this savagely unfair and morally bankrupt corporation.

In conclusion, there is no excuse for the service Verizon gives and there is no acceptable apology. The only adequate outcome would be admission of guilt and a more than temporary fix. I seek financial restitution for those effected by Verizon’s incompetence, waived court costs and to inform government entities of another situation where they have failed to protect the citizenry from corporate malfeasance resulting in the detriment of our infrastructure."

'Verizon' is a sick twisted scam. That is my experience and I report it here. I have never received their service and I never would want it. (I do hear from others that I am not missing anything but a headache anyway).

Verizon sent me a bill for a phone line and phone services that was not mine. There were no calls made and it was a monthly service fee for three months of a phone line that I never had, and obviously no one ever used. The line was in my name, so I wrote back and told them to close this account and that it was a serious error that they need to address.

I did not hear from then again for the next two months. However, they did not stop billing me for this bogus phone line they had been billing me for, and finally, I received a bill from a collection agency. Verizon has, through all this, proven to be an indiscriminate uncaring company, and beyond that has not only no ethical principles at all, but is also vindictive.

Upon receipt of the bill from a collections company, I sent a reply statement to dispute the debt, and I also sent a copy to the Better Business Bureau. Within a week, Verizon submitted a near duplicate entry to my credit report.

Verizon is a total scam without ethics and without moral principle AT ALL. Submitting knowingly false data to someone's credit report is unspeakably outrageous! Doing so because that person complained to the Better Business Bureau for valid reasons is beyond words. Verizon, you are the worst company that I have ever personally encountered. The worst and I hear your services suck pretty bad as well.

Everyone who works there - find a job at a company that has an sense of ethics and then report on all the horrors you have experienced at Verizon. If you are one of the few who call the shots at Verizon, go have sexual relations with yourself or eat arsenic, I will leave the choice up to you.

When I transferred my broadband service from New York State to Florida, Verizon inexplicably sent me a router via UPS. I came home and found it in front of my door on February 23. I never ordered this or any other equipment from Verizon. I called Verizon and asked them where I should return it to. They emailed me a return label on February 25 and I brought the box to UPS that day. UPS tracking shows the package was delivered to Verizon on March 2.

Ten days later on March 22, Verizon charged my Mastercard for the router I returned to them--and which I never ordered in the first place. I've called Verizon twice. Both times they admitted they received the router. They haven't credited my account for the money they stole from me. Two days ago I emailed their CEO and still have received no answer from him. I've reported them to the Federal Trade Commission and the Florida Attorney General. They still have my money--for nothing. I'm thinking I might have to sue them to get my money back from them.

Verizon is ALL marketing and NO service!!! They have disconnected me twice, suspended my email twice, deleted my entire address book, and all for NO reason.

The marketing/sales people promise the moon, and the service and customer service people deny the promises were ever made. Almost every customer service person tells a different story.

I was told that if I switched to Verizon Fios for phone and internet, I would receive a special package price, and a second phone line was only $10.95 a month. When the bill came, the second phone line was billed at $39.95 a month, and when I complained, I was told that Verizon NEVER offered a phone line for $10.95/month. That was an absolute lie!! When I cancelled the second line, the also deleted the first line and the internet, removing my address list, which I have never been able to re-create completely.

More recently, after thinking I would bundle everything and add Fios television, I changed my mind and cancelled the tv. Yet, again, Verizon cancelled my internet, and, after a month, I still cannot access my email. I have complained and sent messages to Tech Support, with no response.

This company, I believe, spent too much on their wiring, and now cannot support it. I am totally fed up and will be switching back to Comcast, which was always faster!