Against Friends' advice, we ordered the FIOS service. Right from the first month of billing, we noticed we were getting additional charges on our invoices for things that we did not have in our contract. Some Verizon reps took care of their “seemingly” errors immediately but some others put us through hell until the issue was resolved. I am guessing this is a source of extra income for Verizon. We exhausted with our monthly disputes and terminated the service at the end of our contract period. Over 28 months had gone by after the termination of the contract when we started receiving invoices from Verizon again. We explained that we had not had an account with Verizon in over two years. They did not accept their own mistake and turned us over to collection agency. The collection agency kept harassing us by frequent phone calls. The calls continued even after we explained we did not have anything to do with Verizon for over two years. Eventually I started hitting back at the collection agency. I started calling them back every 5 to 10 minutes. The agency threatened me with legal action because I was harassing them. I told them I looked forward to their legal action because that was exactly what they did to us. At that point they stopped calling us and did not even report us to credit reporting bureaus. Absolutely, NO TO VERIZON.

Verizon goes beyond incompetent. Nice voices on the phone support, not much help.
Verizon stores on the other hand (like Auburn California, Roseville California, Lincoln CA), are not all Verizon stores. Some are known by Verizon as "indirect." These are independent contractors and Verizon will NOT back them up with support or refunds. In this case the Auburn Verizon store. These people buy the phones from Verizon then resell them. They are incompetent boobs. Been into many of them and the personnel in the Auburn store are rude, arrogant and they boldly lie about their association with Verizon, claiming to be Verizon. They also quote "company p0licies" that do not exist. What goes on this store is not just abnormal, it's abysmal. STAY AWAY from Verizon (the real stores) and Verizon indirects altogether. You're dealing with a company full of sub-level criminals. BTW, that includes major stores selling Verizon products like Wal-Mart, Target and others.

Verizon has no problem being the bad guy in an economy like today we have a 2 year plan with Verizon Cell company and regardless of weather you are working or not and we have not for the last year and have 4 cells with the company, they can care less. But believe u me when its over we will go to team mobiel or Criquet after 8 years because they have no heart. Dani

can not see my bundle bill on line

e-mail: [email protected]

Yes I was a verizon customer for many years. I finally got fed up with their service that I quit. Then the problem started saying I owed them $$ but I did not recognize the account number. My name my adress but not my account number. So I called my local office. I talked to 4 diffrent people and none of them could even find this account number that I was being billed for, not only that they were going to have me talk to a 5th person. I think I did enough on my part trying to resolve this issue.
Instead Verizon sent these charges to a collection agency. Who can I sue?? Thank you