I have been with Verizon for almost a year now, and I am on my sixth, yes SIXTH refurbished phone. I take very good care of my devices...no water damage, do not drop them, use a case..etc. These phones simply have malfunctioned; each one of them. You would think that after the 3rd phone they would be willing to accommodate me by sending a new phone THAT WORKS, but this has not been the case. I have spent endless hours on the phone with Verizon reps and supervisors and have gotten nowhere. They refuse to provide me with the service and respect... read full review »