Verizon goes beyond incompetent. Nice voices on the phone support, not much help. Verizon stores on the other hand (like Auburn California, Roseville California, Lincoln CA), are not all Verizon stores. Some are known by Verizon as "indirect." These are independent contractors and Verizon will NOT back them up with support or refunds. In this case the Auburn Verizon store. These people buy the phones from Verizon then resell them. They are incompetent boobs. Been into many of them and the personnel in the Auburn store are rude... read full review »