I signed up for a 2000 family plan 3 lines on 12/22/2010, which indicated that you get (10 numbers with any Nationwide Family Share Plan with 1400 or more Anytime Minutes). The salesman told me the 10 numbers are for each line. However; when my son tried to enter his 10 numbers it failed because I already used the 10 slots. When I called Verizon they told me it’s for the entire family regards of how many phones/lines we have. I complaint about what the salesman has told me, but they said that was a mistake. So, I canceled my purchase after 3 weeks and returned the 3 phones. I have paid my firs bill for the month. And I expected to get a refund from them for the 4th week. But to my surprise I received a new bill from them saying I owe them $672 for early termination I called them and proved to them that I returned the phones and that I cancelled my service after 3 weeks, but they kept telling me they have no proof, and it might take a while for them to get that information from their warehouse. I requested that they return the extra week that I paid, but after a long haggle, they told me that they are charging me $0.45 a minute and therefore they don’t owe me anything. I keep getting harassing calls from them about the $672. Needles to say it was one of my worst experiences with any service I ever used. If I rate them on a scale 1 to 10 which is 10 the best service….I would give them Minus ten (-10)

I called to order new service and after being on the phone for over an hour and giving a 250.00 deposit on my credit card, I was told that my order failed and would have to be reentered. I was told that the charge did not go through by Ms Pittman, when I called my bank the charge does appear. I called back the next day to see how I could get my money back and was transfered between the Financial Service and Customer Service Department for over two hours. Then the supervisor that said her name was Rachel LIED to me by finally transferring me back to the dept that told me already it was not them that could help... spoke with Mr. Amato and he gave me an order number and told me it would take 5-7 business days to get my money back, asked for the corporate office number and was given the number to corporate security, asked them for the correct number and was transfered to the Texas office, was told that they would call me back and that did not happen, I called back teh following day and spoke to customer relations office in Maryland and was told by Ms. Brady that she would call me the following day after being transferred for over 30 minutes, she did not call me until I called her, left a message she then called me to tell me that my money will not be refunded until 3-5 business days... DO NOT USE VERIZON SERVICE THEY ARE A RIP OFF AND THE REPRESENTATIVE ARE IGNORANT AND HAVE NO SENSE OF CONCERN OR KNOWLEDGE OF COMMON SENSE... They have got to be the most STUPIDEST people I have ever dealt with...

When i signed up for the Verizon Triple Play promotion i was ASSURED that it would only cost me $114.- $117. per month. I have yet to receive a bill for that amount My bill are consistently $10 -$20 higher.All i get are excuses and convoluted stories about how it will, eventually, "work out" to that amount. It is nothing but a bait and switch scam.They can talk around the average consumer by making their billing system so complex you can't challenge them. Ultimately tho it will come back to bite them. I am a good customer but i plan to FLEE this company & never again be taken in by these so-called promotions.

WHISTLE BLOWER!
Things that Verizon don;t want you to know about!
BE AWARE! VERIZON CHEATS MINORITIES!
Don't be fooled! Verizon overcharges minorities and senior citizens for all sort of reasons, because they know they are not able to defend themselves! Verizon knows that you might not know the laws and regulations (FCC) and therefore they overcharge you with all sort of UNREAL FEES and services!
They know you will not object to it, and if you do, it requires complete knowledge of their long contract and complex services beside wasting hours over the phone to dispute such charges. THEN, if you do, with a simple apology, they will try to "work it out" with you, forcing you to agree to some of those outrageous charges in order to continue your service!
DON"T BE FOOLED ANYMORE! HAVE COURAGE! Freedom at last! There are lots of competitors, especially the NO CONTRACT phone companies! GET FREE FROM THEIR NEST OF HELL! LIVE FREE FROM HASSLE! SAY GOODBYE TO VERIZON!

Verizon has poor customer service after 12 years of paying on time and up grading service with them they you are just another number to them. Only one of our phone lines is able up grade at this time and rather than trying to help with the 2nd line to upgrade (this one is due in 90 days). They tell you sorry i can not help you. We are wanting to up grade to a data package ( more money for them) and data phones and all you get is I can not hepl you. At this point it is cheeper to pay to get out of the contract with Verizon and go to AT&T in 2 weeks when they open in our zip code.