I was a customer of Verizon Wireless for over ten years, and cancelled my service recently due to their incompetence and a Bait & Switch. I called to upgrade my plan to an unlimited plan where I had no limit on calls or data on my Blackberry. I was assured that nothing on my plan would changed other than the calling plan, and that I would continue to get the same tethering service for my internet connection and data plan at the same rates. The employee "accidentally" disconnected my tethering service, and they ended up giving me $30 credit for the inability to access the internet for weeks since they could not activate the service again until the next billing cycle...their computers wouldn't let them. Have they ever heard of an override?

Four months later, I look on my bill online which has the break-down of the charges on my account and notice that I'm paying about $15 more each month for the same data plan I had before...when I called them, the supervisor explained that when they re-connected my service they had to charge me at the higher data plan rate because that was the requirement at the time that they re-connected my tethering service. She said, "our computers won't let us change you back to the old data plan." Never mind that there is no difference between the data plans at all. So when I said, "you're telling me that your employee screwed up, so I have to pay more each month for her mistake?" she said, "yes, that is what I'm telling you."

I have now cancelled my plan and they are charging me $90 for cancellation and another $2.24 for Federal Universal Service Charge -- which they charge even though there is no service being provided...again, its their computer's fault. When I called today to ask about the service charge when there is no service being provided, they said they would waive the $90 fee if I changed my mind and came back to them. HAH. What a joke.

I have filed complaints with the FCC and Consumer Reports...just wonder when Verizon Wireless is going to accept responsibilty for its own conduct rather than continue to blame their computers.

If anyone has had a similar issue with them, please contact me ([email protected]).

Be VERY VERY careful before you sign up with Verizon Wireless. Their customer service is TERRIBLE and if you should have the audacity to try to discontinue their service, Verizon responds with threats of MASSIVE EARLY TERMINATION FEES.

I decided to cancel my phone plan where I risk early termination fee. I had to stay on the phone for 30 minutes until the cancellation is complete, it was as if they wanted me to reconsidered a million times. I call to cancel, not to negotiate, there are reason I want to cancel.

On the top of that, I have to keep my lines in service until the end of my month cycle. The worst cancellation ever! I decided to suspend my phones because I don't want to use it and don't want to incur any more extra charges. They are going to charge me $15 bucks per line to suspend. This is crazy!! My intention to suspend is to not incur extra charges, and which would result in more charges.

WTF this company has become. I was a member for 9 years, and this is how I'm treated when I jump the band wagon? I will never return back to Verizon wireless, Never!

Time to get myself a prepaid so I am not bound to these contacts. Time to use Skype for all my international calls and long distance. Skype will take out all the cellphone industry in the near future like Netflix taken out Blockbuster. I hope that day comes soon.

Was having speaker trouble with Blackberry Tour on Verizon Wireless. I brought it into to a retail location and they agreed to replace it. Turns out it gets replaced with a refurbished one, which is fine, except for the fact that upon backing it up, I realized the phone had all of a previous owners contacts in it.
I called Verizon and received barley an apology. I suggested they get in touch with the previous owner but the rep wasn't hearing any of that. I tracked them down through the contact list to let them know. Of course, I'm also concerned about who will end up with my contacts from the phone I replaced. Outrageous and worthy of penalties.

I tried to pay a partial payment on verizonwireless.com. Before I submitted the payment I checked all of the info. When the confirmation page came up they charged my credit card the full amount. I called immediately to to reverse the charge. After 2 days of fighting to have that done, they only reversed part of the payment, and said it would take 15 days to get the rest of the money put back into my account!

They told me I authorized the original transaction and I need to wait. Basically calling me a liar!