I purchased the phone including the plan one and a half years ago (Around June 2007) . A year into the contract i was out of college and had secured a new job in a new location, i got none or barely any reception in the area. I called up Verizon - spent a lot of my time on the phone with tech support/ customer service - they could NOT resolve my issue. But as stated in my contract they are only obligated to provide me with service in my "home location" or "primary location" and it has to be inside (not outside) even though i spend almost 10 hours of the day at work. Several months later i started to experience trouble at my "primary location", after more then a few phone calls a troubleshooting ticket was put in to test the service at my "primary location". Nobody informed me of the progress, not a phone call, email or text. Finally i called up and they said that they had determined that there was no network issues in my area, they also noted that they did not test the network in my primary location because they were not able to step foot on my property as required by law.


Wait a minute though, i signed a contract which agreed to provide me with service at my primary location, but they couldn't even test its availability there? Verizon has a contractual obligation to provide me with service yet they failed to do so. Yes Verizon my "street" or "area" has service but i do NOT. I often have to make calls off property or while driving at a huge inconvenience to me. They were convinced it was my phone, so they sent me a new phone, not a working phone of course, a broken one - the phone's screen went completely white. So then i had no service AND a broken phone. I had to send that one back to to get it replaced. They still refuse to cancel my contract. If they had sent a technician to my house they would see that i don't get any service at all. They are not holding up there end of the bargain. I am frustrated and upset, i will not be reimbursed for the hours i spent with them on the phone nor the trips to Fedex to return the phones and despite Verizon's claims i still have no service at my primary location and they want me to play the early termination fee.

Additionally i have to put up with the pain and frustration of talking with different Verizon employees at all hours of the day - some gave me a lot of attitude and were very rude. I have spoken with over 5 customer service representatives and over 5 "engineers" many oh which who had a thick accent, making hard for me to understand anything they were saying. Each time i had to re-explain my entire story. This is a cutout from their ''Worry-Free Guarantee ''If you ever have a problem, it becomes our problem the first time you call. No run-arounds, no hassles. If your issue can't be resolved during the course of your first call, we will take the responsibility to get back to you with an answer.'' No Verizon the problem is you want to charge me bogus fees and take my hard earned money so your board members can all have there own private jets. Seems to me corporate Verizon spends more time playing minesweeper then serving there customers.


Ultimately Verizon can keep you "locked" into a contract if you have service in the "area", i plan to file complaints with the BBB and the FTC, hopefully Verizon will no longer be able to get away with this.

I stupidly let my friends convince me to switch to Verizon because they have "cooler" phones and supposedly better features and service. The only problem I'd ever had with my previous provider is their phone selection, they were kinda outdated. So even though I was reluctant because of the prices of the rate plans in relation to the amount of minutes you get I caved to peer pressure and switched at the end of August 2008. I bought the maroon LG Env2 and immediately when I used my phone the first time I noticed the sound quality was horrible and I thought it was the service and also thought what have I done, I just wasted $350 (cancelling my other contract and getting the new phone and activation). Well I decided to stick it out because neither of my friends had mentioned any problems. So finally a few months later I mentioned to one of them how bad the sound quality was so I had her talk on my phone one day and she said her phone didn't sound like that (we have the same one, different color) and that I need to take it in. During this time that same friend's black Env2's inside screen goes out and they replace her's with a brand new one but she's never had the sound quality or customer service issues. So at my 4th month of service I'm finally sick of it and I took it in last Saturday to have it looked at and they said it's under warranty they'd replace it but the tech support girl was still rude btw. They didn't have any at that store so they sent me to another store close by (no problem). So I go and get the new phone and as soon as I get out to the car where it's dark I notice the entire outside number pad doesn't light up. So I take it right back in (I never left the parking lot) and tell her the lights on the number pad don't work so she tinkers with it for a minute and said she doesn't know what's wrong with it so they'd send me a new one. Well on Wednesday I got my "new" phone that's not new but a refurbished one, which they don't tell you. So this Saturday I take it in and as I'm standing in line for a CSR this girl behind me in line goes oh you have the same phone with problems too? I said yeah I'm going on my 3rd phone and we exchange our troubles and she tells me her outside screen stops working. So when I get up to the counter I ask the rep why if I bought a BRAND NEW phone that's defective is it being replaced with a refurbed one? It's not the customers' fault THEIR products are defective and if I wanted a refurbished phone I would have purchased it that way. The excuse I get is basically just a 'that's the way it is' kinda thing and it's like whatever obviously I'm not going to get the outcome I want so I just let him set up the phone anyway which doesn't want to program! As I'm standing there I hear the girl that was behind me now talking to a rep and she asks if they have had a lot of problems with this phone and her rep, who was the same one that ordered my 3rd phone a week before, tells her no not really. HAHAHA SURE! So my rep finally gets this phone programmed and I take it outside and make a test call and it sounds JUST LIKE THE 1ST ONE!! Also I was given the other one back and told I have to send it back. WTF? I never had a service problem or a defective phone issue in the 4 years with my other company and I never should have switched for "cooler" phones that don't work. I'm really not happy with Verizon already and wish I would have found this site and done my homework before I switched. Now I'm saving up my money to switch back especially after all the stories I've read on here. I wish there was some kind of loophole to get out contract with these losers!

I ported a number from Verizon Wireless to AT&T at the conclusion of the 2 year contract. I received several calls from Verizon Wireless saying that if I came back, they would credit me with 2 months of service charge and waive the activation fee. AT&T coverage in my area was not adequate. I had several dropped calls and did not have service when I needed it. I agreed to come back to Verizon. The representative setting up the service at their special telephone number said clearly that 2 months of service charges would be credited to my account.

I received my bill. To my surprise, there was an activation fee of $35 and there was no credit. I called Verizon Wireless and they agreed to credit the activation fee but not offer the deal they had promised earlier. This is a classic "bait and switch." As a matter of principle, I canceled my service.

I would like everyone to be aware that Verizon Wireless engages in deceptive trade practice. They do not honor their own commitments. Buyer beware.

I went to verizon to fix my brand new blackberry storm. They said I needed to redeem it through my insurance as it appeared the phone had gotten some moisture. I explained that the phone was not working right, though I did get it a little wet taking a photo on the way to the store. The girl was not willing to listen to me at all. Fine, I get the # for Assurion, file a claim. They send me a replacement phone that is broken. The phone has a physical defect. I am forced to wait through all the automated system, and eventually get to a customer service rep that is clueless. She obviously has zero knowledge of the phone as she is having me troubleshoot the phone...as if it is going to fix the physical defect. I finally get them to send me a replacement, it arrives, and it is also broken. Again I call Assurion, go through the same automated system, get to a representative who again has no real knowledge of the device she is trying to trouble shoot. Eventually they tell me, they cannot send me a replacement phone, as I have two phones now. They will send me a replacement when once they have their phones back. This is absolutely outrageous, I argue my case with the woman, ask for her supervisor (Keith) he says that this is their policy and there is no way around it. I have to be without a phone, for the weekend +. I explain that this is not my problem, I pay them to insure my phone, when all they do is send me defective replacement phones, this causes huge problems for me. I run my business with this blackberry, and I understand your policy. However, if you send me two defective phones, that is not my problem. I demanded a phone be sent to me tomorrow...no go. I had to speak to Dave next...same deal. He assured me that they sent me two brand new phones so they are doing their part. I explained that the quality of the phones is something he needs to take up with blackberry, not me. I'm without a phone, and am still without a phone. I asked to speak to his boss and he would not give me her number. He is making me call him back tomorrow, and ask to speak to her. This is ridiculous. I have been paying these people $12 a month for the last 4 years to insure my phones, and never used their services. Now that I need them, they have been nothing but a headache. Customer service that has no clue, and management that is unwilling and powerless to help. No help from Verizon, nor assurion. Being a business owner myself, this is totally unnacceptable. The only thing you can be "assured" of with these people that you will not get what you pay for. Ths is how they treat one of their "VIP" customers.

We have the family plan with Verizon Wireless. We bought two phones in June 08. One phone we paid full price. Then without my knowledge, Verizon credited our account $50 and said you get $50 credited to your account for this phone and extend your contract for one more year. I didn't agree to this. Then my daughter has had problems sending and receiving text messages with this phone, it's a Motorola, every since she has had it.They said 'Oh, the software needs updated'. The phone was only three months old, why didn't they put updated software in it to begin with? So the IT guy said we've done this and your phone is good to go. Guess what, we're still having problems. Then today, I find out from another customer service rep at Verizon, they really didn't update the software because it has to be taken in to a store location to have that done. She admitted the IT guy lied. On our other daughters cell phone, the second phone, it's a razor and it was purchased in June also. The screen is blank and cannot she if she has a text, voicemail or who is calling. These phones are only three months old so we shouldn't be having software issues or any other problems. Neither of these phones have been dropped or ever gotten wet. It is manufacture problems is what Verizon told me. So since Verizon is selling these phones why do they not have to be held accountable and make good for the junk phones the consumer's are receiving. Not to mention paying good money for? Instead they blame the manufacture but that doesn't help us any whom is holding the junk phones Verizon is selling to people. Just an idea: could Verizon be doing this so that customers will upgrade then have to sign a extended contract??? I have been dealing with these issues and trying to get these phones replaced but Verizon wants to replace them with refurbished phones. I wonder where & why they have so many refurbished phones? I paid for a new phone not a used phone that obviously didn't work either or else it wouldn't be refurbished.