I started with my first cell phone with Mobile One which was bouught by Celular One which was bought by Airtouch which was bought by Verizon. Ove r 22 years with this carrier and Verizon is the worst. If I could afford to get out of this contract and move to AT&T today I would do it. I have dropped calls everyday. Often multiple times with the same clients. They ask who my service is through and I am not shy about telling them VERIZON. Great advertisement for Verizon LOL. When I have contacted Verizon I have been given the 'ole runaround. Last call to them, two days ago, I was told that I need to go through my 1, 903 contacts and make sure the phone numbers did not have the number "1" preceding the area code and number. Then monitor the drpped calls going forward. Are they kidding? They can see that there was a call made 20 minutes proior to contacting them that was dropped 4 times during a 40 minute conversation with my contact. The number 1 was not in fron of the area code on that call but Verizon insisted that I need to follow the protocol of removing the number 1 on all of my contacts. OK, I was born in the early afternoon but not yesterday afternoon. I told Verizon that i never dial a 1 in front of *611 and that call to Verizon was dropped 3 times. i don't care who you are, that is funny. This all happened after exchanging my brand new Storm2 that I paid a handsome amount for three others that were refurbished phones that "went through the 290 trillion+ point inspections" - that was fun too. Nothing better than paying alot of money for a used, refurbished phone that doesn't work any better than the first "brand new" phone. Needless to say, I will be leaving Verizon as soon as I can and will tell everyone I know to stay away from Verizon as well.

In mid February, I went in to upgrade my phone. [upgrade date was 2-6] Picked out one with a touch screen. The 'manager' paid more attention to his co-worker than to me, the customer. To institute service on this phone, he had to drop my current plan, initiate service and them reapply the plan. The thing is..he forgot the part with text messages. I added that at home when I also realized I did not have video capabilities, something he did not share with me. Took the phone back when the store opened and was told I had to pay a restocking fee. Not happy but found another phone, the Pantech Crux.It had to be ordered online. Got home and read the reviews. [they were alost as horrible as the service received] Called both customer service and the store and was told they could not cancel the order, even though I called within a hour of having the phone ordered.

It is now a month later. After numerous phone calls and emails, not only do I now have a phone but my upgrade date has not been changed back to 2-6 as I was promised by at least 2 reps, their supervisors and someone calling to respond to my complaints with the BBB. My contract expires 6-6 and I'll be damned if I'll stay with Verizon Wireless a day longer than I have to.

Ohh...they told me the date could not be put back to 2-6 because their system wouldn't allow it. Funny but wouldn't you think managers, supervisors and all customer service people would know that and not promise it to a customer? Not here.

I was treated in an unbelievably rude and condescending way. It is not the main Verizon store, but a knockoff. Since it is convenient to my workplace, I went there to purchase a new battery for my cell phone.

The employee I spoke with said immediately that since my phone was no longer being manufactured, they did not have a battery for it. At that point, it was ten months before I was eligible for an upgrade. I asked her what I was supposed to do. She suggested I look on eBay for a battery. I told her I needed one today, as the one I had wouldn't hold a charge. She then said it could be a defective port instead. I had never heard of a port being defective. She said it couldn't be fixed and I would have to purchased a pre-owned certified phone until my upgrade date, or pay full price for a new one. I asked to see the manager, who told me the same thing. They were so rude, acted like I was bothering them. I told them I would never shop in their store again and they started laughing.

I then went to the main Verizon store on Fitness Way, where a very nice employee told me that the N. Roan Street store was full of s***. He said customers complained all the time about their rudeness. He had a new battery for me in less than a minute.

So, do NOT give your business to the N. Roan Street store, where a blonde skinny girl and an ugly dark haired manager will laugh in your face.

Verizon service is not good enough. Verizon charged me wrong on my bill when I upgraded my phone, upto over $280.00 which I should only paid around $90. I had called them so many times ( 9 times) from February till the March 12nd. Every time I called, it lasted approximately 1 hour because I had to wait for them to review my account, did adjustment, etc. However, I still had to make so many phone calls (9 times). The 10th time I call I was talking for over 2 hours, and people kept transfering me to other rep. ( I talked to 9 people withing that 2 hours.) I had to explain the issue so many times. Even I paid the right amount that Verizon asked me to pay every time, they still considered that I made a late payment . (I always pay 1 week before the due day)
As a loyal customer, this time I am extremely unhappy with their service. It costs me lots time to solve one simple issue. Verizon should pay me back for all the time I spent for this issue.

3-4-11

You hear about telemarketing scams all the time. How unscrupulous callers violate your privacy, calling you in your home to sell you something you probably don’t need or don’t even know exists, and in the end, probably doesn’t really exist. Misrepresenting facts to “get you to sign on the dotted line.“ Typically this occurs from complete strangers, not usually from companies you’re contracted with.

On 3-2-11, a sales representative from VERIZON WIRELESS LOYALTY DEPARTMENT made an unsolicited call to my cell phone to which they have been a service provider to me for about 5 years, to “check on my current plan and make sure that it still meets my needs, go over other plans available, and inform me of any current promotions.” After explaining to me my plan, how many minutes I’ve used on my last statement, how many excess minutes I had, and me telling her I did not wish to make any changes until I researched the iphone4, she told me of a current promotion. She said that in addition to the current $100 off for customer loyalty, that I could receive an additional discount on the new iphone4. When I asked the price, she quoted me $49 for the 16 gig iphone4. I mentioned that I was interested in the one with the most memory, how much would that be? She quoted me $59 for the 32 gig. Well, needless to say this got me interested as I knew they were going for about $200 after the basic discounts. I wanted to call a friend and ask if this was a good deal, but I would have to hang up and she would lose the call. So I asked her if it made a difference if she were the one who signed me up for the deal. She said, “it makes a difference to me!” This indicates that they are on some sort of commission structure. So, being the loyal customer I am, I called my friend on my land line and we agreed that this would be a great deal and I decided to go ahead with it.

I was on the phone with her for about 40 minutes discussing the various plans and options available to me, and on several different occasions asked her to verify the $49 and $59 price for the iphone4 16 and 32 gig respectfully, which she did. After a very long wait while she entered the transaction into their system did she decide to inform me that the sales tax would be charged on the full retail price of the phone which was $749 and the tax for this transaction would be $73.12. Hello SCAM. That is their policy that on special promotions they tax on the full retail price. This is where it gets interesting. When she quoted me the full price, which was going to be on my next bill it was $273. That really doesn’t make sense, $59 + 73.12 = $132.12. It seems that after promising me this loyalty low discounted price, that they were going to charge me the standard $199 + 73.12 sale price. The other selling point that she stressed was that there is a 14 day return policy when purchased via the online store as opposed to 0 when purchased from a brick and mortar store. Had I not realized that I was being SCAMMED, I would have lost my current plan, been stuck to a new 2 year plan, and probably had to pay a restocking fee as she told me that once I changed from my old plan, I could not get it back. I have made several calls back to the number, have learned that there is a recording of the call, was told I would be contacted by a supervisor twice, and have still not heard from anyone.

If the VERIZON LOYALTY DEPARTMENT believes that lying to, wasting an hour of their time, and scamming them back into a contract is a way of showing appreciation to their long term customers, then they really need to re-examine this department or disband it completely. If this is how I’m treated, I’m going elsewhere I advise anyone else considering their service to do the same.


Sincerely,


Robert *******

P.S. It has been almost a week and I have not been contacted by a supervisor.