We had been Verizon customers for several years and always had good cell phone service. About 1 year ago we started dropping calls in our house, outside our house and in the general area of our neighborhood. We contacted Verizon and asked them to check it out. Several months went by and we called again. They didn't know why it hadn't been checked out previously but said they would send someone out to the area to check things out. Again no one called so we called them. The response was "yes, there are some problems with buildings in your area so we can sell you a network extender." A network extender costs over $200 and I would like to know why we should have to spend that much money to get good service. The response was that they don't guarantee service at home. On another occasion I spoke to a Verizon rep and she said they should waive the termination fees because of poor service. Well that certainly didn't happen. The minute we closed our account they started hounding us for payment. When we were customers they treated us like gold but the minute we were not they started treating us like deadbeats. Shame on your Verizon!!!

I bought a cellphone from this place and I was told I was going to get a 50 dollars giftcard from Sam's club which I never got I went about 3 or 4 times until one of the new manager's. Good me that I was not supposed to get a gift card because. I had a revere from Verizon when the Guy that sold me the phone told me that I was going to get a rebate from Verizon and a giftcard from Sam's. I think that nobody got to lie to sell anything besides the manager. Treat me bad I think because I'm hispanic. He was very rude

I need to make a complains against Verizon Wireless in McAllen, Tx 78502. On July 12, 2010 five months ago this sixteen year old girl brenda Calerdon took it upon herself and walks in saying she wanted a palm cell phone with texting, internet, photos, games, and the works. She said she knew me; I was in college at the time. order location(15184 01 #514856 pmt 1 of 1 order type p3. The sales person didn't bother to ask her for an ID or any money down. Instead she walked out with it. I didn't find out with Verizon until August that I got a huge bills with 3 phones # I went in person to the verizon store an ask why do I have 3 numbers they said that there was a phone added on my line and that co-workers do not know who help the 16 year old. I told them to disconnected that particular line that was added on my bill. The manager could not do that for me to look for her and get the phone back and returned it to the store. Now, who give the co-workers the right to get a phone and added to my account without my authoritarian with no knowledge of who she was and stucked to my bill and ruin my account. I keep getting calls harssing me everyday to pay the full amount.

On August 18th I called the verizon store to terminated her phone line (956) 483-9572. I got a called from Verizon store in Harlingen, Texas 78550 asking my perimisson if she could change the number without me knowing. I told melissa the person I spoke to for her to take the phone away from brenda and she said she could not do that. I told her that I do not want for her to keep the phone and to paid for her bill for using my services. Until now, I am not getting no where I want to sue Verizon Wireless for $ 5, 000.00
for abusing my account and charging a outraged bills of $ 1052.46 and ruin my name

I also called the fruad dept. and Yvette whose work as
investigator at the fraud dept could not help me with my problems. I went to the McAllen Police Department and filed a police reports the investigator was not very helpful.

Here is Brenda Calderon date of birth 1/27/1994 her SS# 634-42-2515
I need for you all to respond to my email as soon as possible. Please have fraud department contact me by email at [email protected]

Anyone thinking of a contract phone with Verizon needs to conduct an internet search "Verizon Lawsuits" and see the number of cases in which Verizon has illegally defrauded you the customer. I would strongly encourage you to check your billing to see that they are charging inappropriate "DATA" charges, Insurance that you have not purchased, and many other items. If you have to return a phone, check closely as they will bill you initially for the phone and even when the other phone has been returned they blame it on the warehouse. Don't expect that they will credit you at the time you bring it to their attention. They will wait an average of 30-60 days and then claim that it has to be a supervisor that approves the credit. There are many other ways that they will try and get your money without doing it legally. You can see from this post that Service is the lowest of any of the carriers and the treatment that you will get on the phone is horrible. I suggest making complaints with your Attorney Generals Office, Public Utilities Commission or other governmental regulatory agency. Too often people think that they are the only one they treat poorly. I can assure you that it happens too frequently. I recently made the mistake of staying with Verizon and purchased a new Droid phone. Was told that the hotspot would only cost 20.00 extra a month. After 30 days of being dropped 30-40 times a day they said it was the phone. Returned phone, got new one, still same problem. Had 3 fix it tickets asking that they determine the problem. After 32 days (Now remember you only have 30 days to return the item if your are not happy) the tech guy calls and tells me off the record that Verizon does not have the upgraded equipment that is needed on their towers in the area to handle the amount of Hotspots-internet connections that were being placed through the system. Off record again he suggest a download from another company that would work better and maybe work for the system. What Verizon rep failed to tell you despite the fact that he was told when we signed our new contract that we wanted unlimited on everything. We did not want any surprises for internet use, phone use etc.. Low and behold a billing comes in with over 1, 000 in data usage. After 30 days of arguing and producing witnesses as to what we were told and informing them that this would be handled by legal representatives did they even attempt to talk to us. It only took a month of 2 plus hours on the phone a day to get them to issue a proper refund. Anyone thinking of using Verizon needs to look closely at how they treat and defraud their customers and you might as well invite Al Capone to your Christmas Party and hope that those guys with Tommy Guns are meant for someone else.

Verizon offers a 30 day risk free return for new customers. I returned my phones with in the time frame. I was waiting for a final bill to pay for the 3 weeks I used. I got a bill for Nov. It was for over 1, 000.00. They said I broke the contact on both my phones, I not only owed them 340.00 for a month of use (which is very high for 2 phones?) But 350.00 per phone as a penalty. After many many calls to verizon, I am now being harrassed by the "collections" dept. Each time they go on to my account and say well, it takes time for the changes to reflect in the system. It is a joke. I just need my correct bill for three weeks of use? Seems like a bunch of morons work there!