WHAT A BIG CON


I am not happy with the way Virgin Media is Conning it’s customer’s
with it’s so called Unlimited?
broadband downloading 'I'm extremely dissatisfied. Virgin Media say that There's no limit to the amount you can download you can do . this is a lie Virgin Media run a "acceptable use" policy1 so every time I am downloading a film or music, Virgin Media keep putting a cap on my services?

so how can this be called unlimited?
And There's no limit to the amount you can download ??/ when there is. it’s a big con. I think this should be reported to someone. then I will report it. Virgin Media need to make a of lot of improvements.

I am thinking about Cancelling my broadband telephone & mobile service with Virgin Media if this can not be sorted out to my satisfaction

i have had no reply from Virgin Media about this so far.


Yours sincerely,

Mr M Chircop


This was the reply I got from Virgin Media Today


Dear Mr. Chircop,


Thanks for your email.


Please note that Virgin Media is a merger of different companies and we deal with only Virgin Media National (Non-cable/ADSL Broadband formerly known as Virgin.net) related issues.


Unfortunately, I am unable to check any systems for other areas of Virgin Media. As it is in relation to Virgin Media On-Cable, you need to contact their Customer Services on 0845 454 1111 (Option 4). The executives over there will help you further.


What A Copout


it’s called Virgin Media so they should sort this out for me

I will not contact their Customer Services .

Virgin Media is a dishonest and corrupt company! Earlier this year I took a call from one of their advisors who informed me that all their customers would be receiving a free freeview box within a few days. I didn't ask for one but didn't question it as I thought it was just a mistake on their part. It arrived and then we realised it was part of a package although we DON'T HAVE VIRGIN TV!. We haven't been connected since we were with NTL. So we put it in the garage and forgot about it. Then the bills arrived- £20 more than usual! We were being charged for something we don't have! My husband (his account btw) called them but they said we should have cancelled within 28 days- cancel what? We don't have the service to cancel!! We only have telephone and broadband (another joke) . They told him he would have to pay£40 to cancel the service we don't have! They said we requested the box which is a lie. So they continue to thieve money from his account! He has written a complaint but heard nothing. Now what?

RE VIRGIN MEDIA, I TOO AM DISGUSTED BY THEIR ATTITUDE, NOT ONCE ON REGITERING WITH VIRGIN DID THEY TELL ME THAT ON DEMAND WAS ONLY FOR THREE MONTHS, AND THEN WAS TOLD THAT YOU COULD GET NATIONAL GEOGRAPHIC CHANNEL ON THE MEDIA PACKAGE WHICH I DULY
TOOK OUT. ONLY TO FIND IT WAS NOT THE CASE SO I CANCELED
WITHIN 15 MINUTES ONCE AGAIN I WAS NOT INFORMED THAT MY CONTRACT WOULD BE EXTENDED. ALL ATEMPTS TO RECTIFY THIS ISSUE HAVE FALLEN ON DEAF EARS. SO NOW WE DO NOT TRUST ANYBODY DOING BUSNESS ON THE TELEPHONE!!

I have a virgin media phone and broadband for over a year. no problems since i hada a call free tv as u are a valued customer i said no no no as i have SKY they still sent and i asked them i dont need it they said its free (free view) i said i dont want it they said open it connect it and downgrade it from XL TV to free view thats the only way and u know wot i was paying 21 pounds for broadband and phone line after this so called free tv it went to 44 pounds as its XL TV and i complained about 15 times i have 5-6 recordings lasted more then hours each and they changed it to 29 pounds than finally 21 but now what i am bound into another 12 months contract while i made them clear i am planing to relocate in 3 months time and at new address there are no virgin media services so i will be paying for no service how unfair the system is and belive me BY GOD the customer services lie to you about anything they say you something and the very next guy tells you no there isnt any such thing mentioned on your account.

i am still fighting i intend to write one last written formal complaint than i will take it to FSA or court if i have to,

I am extremely disturbed by the services Virgin Media provided to us in the past week of signing up.

Firstly we were notified and my boyfriend phoned back again to confirm that we are getting a V+ box, last night our box arrived and it is not a V+ box. He called Virgin today to ask why this is not a V+ box and the person told him we are not getting a V+ box. I don’t understand why you are told one thing when signing up and given another once you signed up and are stuck with the service provider.

We were given a number to dial to set up our broadband.

Firstly I had to phone 3 times, call one I have been cut off, call 2 the person took 7 times to write down my mobile number correctly after which I phoned back call 3 to ask why he was not phoning me back as he told me.

Finally getting through my boyfriend arrives at home and sees we have a V box and not a V+ box and no one could tell us why this was the case.

Being transferred to 7 different people in a matter of 1 hour and 17 minutes they told us no a technician must come out to have a look at the modem as it seems to be faulty. So how can this be faulty? We only got the box that same day!!! Being transferred to a technician he can’t seem to even assist us, my boyfriend had to repeat his questions several times. He asked him when we can expect a technician and then just silence.

Then the technician notifies us, we need to first buy a TV and connect a TV to have a technician come out and assist with broadband???? Now how is broadband and the TV related then? We told him we will get a TV Saturday morning why can’t we just book the technician now. He tells us no we have phone back and go through the whole above mentioned process again! My boyfriend agrees and I lost my temper and said I will phone back as this is unacceptable and why should we be treated like this!

I phoned back on the same number I dialled the first 3 times and the person tells me this is not the correct number I dialled. HOW? I just phoned this number three!!! Times!!!

We are frustrated! It is going to take an extra 2 weeks to sort this out now and I am not satisfied. I am extremely unhappy!
I have spoken to some other people and it seems to be a general problem with Virgin.
My best friend in South Africa had the same problem with Virgin Mobile, she wrote to some international customer complaints bureau after her issues were not sorted after months of trying.

I don’t understand why the people we dealt with are so incompetent?
We are paying for this service, we are new clients and it seems that once you sign the contract that is it ‘’one sale down and zero customer services to follow’’

I would like someone to follow up on this complaint as I feel like taking this further!
We have important administration to do by using an internet connection and this is inconveniencing our life!