May 11, 2010 I renewed my monthly service of $29.99 on their webpage. The total charged to my debit card/bank account was $32.40. Later the same day Virgin Mobile, unauthorized transaction, drafted my debit card/bank account $34.69 for the same phone account. This caused an overdraft of my bank account so my bank charged me a $35.00 overdraft fee.
May 15, 2010 I spoke with customer service about this. The end result was, they credited $32.40 back to my debit card stating the actual total monthly charge should have been $34.69 and I was to call customer service when the phone account was due in June 2010 and they would honor their mistake and credit my phone account the $35.00 they caused me in overdraft fees.
June 12, 2010. I spent 1 hour 37 minutes trying to get the representative to understand the situation. I don't know if he didn't understand or what. I went over the same this many times.
Their unauthorized draft on my account May 11, 2010, caused an overdraft of my bank account.
My understanding was the payment ONLINE was for my monthly service, therefore there should have never been an additional draft against my account.
All I am trying to do is recover the $35.00 they cost me due to their unauthorized draft of my debit card, bank account.
At this time I have no resolution.
have reprted them to BBB

I have been an very good customer for Virgin Mobile for over 3 years now. I lost my job a few months ago, and learned of the 'pink slip' program offered by Virgin Mobile through a representative while trying to resolve another issue with my phone service. The rep told me that if I was interested to apply online, which I did immediately upon hanging up with him because the rep told me I had to be enrolled in the program for 60 days before I could submit a claim.
It has been almost 3 months since I signed up for the program and when I called today to get the credit for my phone service, I was told that they have no record of me enrolling in the program. Go figure...

iwould like to say that i Taquisa Battle did not authiorize the use of the credit card ending in the last four numbers 4451. the use of this credit card is no longer avaviable for an type of use towards my cell phone account. My cell number is 202 423-9591. The credit card is no longer avail to retreiver any type of information the card has beed totatlly disconnected.

wow I have been a customer of virgin mobile for over 3 years and i can tell you that’s its been the last 3 years of hell... 70% of the time I top-up $60.00 to my phone and now they are charging me $3.68 for tax service after I pay tax at the store to bye there top-up card that does not make any sense to me. so if anyone knows how I can file a sue against them please let me know this is not right I even recorded some of the conversation with the customer service after they hung up the phone on me 5 times also found out they are in the united kingdom why is the website say virginemobileusa but its not in the usa they would not even refund me my money back they stress me the hell out and I got sick after the 8th time talking to them I have bad asthma and anxiety attacks boy what king of business are they running boost mobile is way better yes I should have listen to my husband and got the same company he goes thru...

On March 31 I logged into my Virgin mobile account set up for my daughter to pay her bill. The amount due stated $54.95; I paid $55.00. Later on April 1 my daughter asked me what was going on with her phone I told her I did pay the bill and it shouldn't' be anything going on with her account. When I picked her up from school on April 2, she told me that she received a text message saying her account balance was only 39.00 and that her calls are .20 cents per minute.

I called customer service and the young man explained to me that her bill was 59.95 with the texting. I explained that on the page it said total amount due 54.95 so I paid that. He offered to restore 55.00 to her phone account and give me a $5 message pack for the month since I was a valued customer. I was on hold during this process for a while. Satisfied we concluded the call.


April 3, 2010 I was doing some online banking and I discovered that my account was drafted not only for the 55.00 but an additional $60.01. I immediately called customer care and the rep explained that $55 was refunded to my bank account and then a payment of $60.00 was drafted. I told him that the representative DID NOT SAY ANYTHING about drafting my account again. The only thing the rep could say was "I am sorry for the inconvenience" every time I asked a question. I explained to him that it would not have been an issue if I was told my account was going to be drafted again but I wasn't. The only thing he said was "I am sorry for the inconvenience". I asked to speak to a supervisor to find out what can be done about this incident and all he said was this is Anthony, I am sorry about the inconvenience, he reiterated everything I already knew about the account and that it takes 24-72 business hours for the $55 to be refunded. I told him that every month it seems like it’s something with her phone and that I am seriously considering moving to another carrier. Do you know what he said? "I am sorry for the inconvenience Mam" and hung up.
I have worked in customer care before and I understand that there is a script that reps are to follow, but I felt like I was talking to a robot. The representatives appeared not to have mastery of the English language s the only thing they could say is the phrase they knew "I am sorry for the inconvenience". This money that was drafted was part of my grocery budget for the week. If the first rep on April 2 had told me he was going to draft the account again and refund the first payment, I would have expected that.

Like I said before, every month there is a new issue. One month she went without service for 36hours. We talked with customer care that told us to wait four hours. After that still nothing so we were asked to wait another four hours and so on. This continued until we went to our local Radio Shack and the manager there fixed the issue. I know that issues do occur from time to time but this is too frequent.