After getting the run around from the first two people I talked to, I spoke with "cory". Here is the transcript in its entirety. Please be aware that if THEY are the ones at fault YOU still have to pay for it. It doesn't matter if THEY installed faulty equipment and your channel changes on its own, they want you to pay $95 for them to fix there own mistake. Otherwise they will not help you. Here is the transcript in its entirety. Please wait while we find an agent from the (11) ERT Int Xfer department to assist... read full review »