We contacted NorthWest Customer Service after my husband and I left our glasses on a flight from Denver to Raleigh, N.C. We were told that since it wasn't checked baggage they had no way to store items. What happened to our $900.00 worth of glasses that we had to replace? Do they just throw them in the garbage? I hope those that transport organs such as kidney's, heart's never forget them and leave on plane. Who knows where they would end up. This will change. I'm retired and have plenty of time to change legislation. read full review »