Tech Support decided that our modem and our adapter cord needed replaced. A re-furbished modem is available from Tech Support for $140 with a 3 month warranty. The adapter cord was priced at $125.<br /> <br /> However a NEW modem is available from Sales for $125 with a 15 month warranty.<br /> <br /> On the other hand, Sales does not sell adapter cords. Back to Tech Support, where the adapter cord was now priced at $21.25. Ordered adapter cord. And all of this took an hour and a half.<br /> <br... read full review »