On 12/27/2010 I requested a downgrade on the billing at our summer place as we would not be there after Xmas. Spoke to a young man named "Norman" who gave me his number(915-298-5498). He said that he had put through my requests to lower our programming to "basic" which would be $19.99 per mo. and to debit our checking for the bills. We have just returned home from being out of town since that request was made to find almost $600 in bills on this acct. None of the requests were put through and I am told that the best that can be done is a one month refund. This totally looks like a scam to me... Sincerely, Karen Hieronymus read full review »