We have been customers of Dish Network for 13 years. 13 years! We were going to upgrade our package to include HD and DVR. They could not install it because of the weather. They charged us $25.00 for an upgrade fee. We never finished the upgrade. Then, we decided that we had it with their horrable customer service and moved on to another company. Do you know what 13 years gets you with this company? Threatening letters about the equipment that you have to send back to them. We have not even recieved the boxes they were going to send, and they... read full review »