My name is Walter Taylor, I have been banking with Mellon/Citizens Bank or over 37 years. I have seen the decline in service and the last 2 months have been the last straw. I go to a satellite bank located inside of a Giant Eagle in West Mifflin Kennywood. Very poorly staffed with under paid and rude employees. Today I had a 5:00pm meeting with my realtor to put a cash offer on a forclosure. In presenting a cash offer you are required to include a proof of funds letter. I rush over to my so called branch office to have a short letter... read full review »