TPS has acknowledged receipt of the returned software and documentation. Customer Service has said refunds are usually processed in 24 hours and says they escalated with the accounting group but I still have not received my refund. I have exchanged multiple emails with them regarding the status of the refund over the past couple months but all I get is promises that they will follow up, that it should be paid soon, that they are sorry it is taking so long, basically a long list of excuses but nothing is ever done. At this point it appears I will be out the $199.95. read full review »