I'm an online retailer selling large screen TVs. This is very different from many other smaller size products because we have to constantly deal with damaged packages, oversize, lost & stolen...A UPS guy came to my office to introduce himself and try to build a relationship at the time to lure us from FedEx. After a while, we came on board and start using UPS. We started to have horrible complaints from our customers. The package got damaged and our rate of successful dispute is zero. We have so many damaged packages and we never... read full review »