have been dealing with the “worst ““customer experience” I have ever encountered. I originally was excited that this huge bank would be willing to help me. I have never spoken to the same person more then once, except to one lady who lied about many things to cover her mistakes. One form you requested; I mailed, faxed, Fed-Ex'ed, emailed, with a total of around 10 times. I get frustrated every time I speak to Citimortage because I get routed in circles. Today, four phone calls, I was hung up on one, told... read full review »