What is your definition of explanation? UHC has their definition which is not in any dictionary I know. I just wanted to know what each line item charge was for - that's all. It took me three times on hold to get ahold of a "specialist" to finally tell me that their "Explanation of Benefits" (EOB) does not fully explain the charges. Further, they will not tell you what the charges are unless you spend an hour out of your day to go through their horrible voice-jail, then go from agent to agent to finally find out! This i... read full review »