USER REVIEWS (irlab)

2 reviews

United Health Care (UHC)

Bruce Irla May 4, 2011

What is your definition of explanation? UHC has their definition which is not in any dictionary I know. I just wanted to know what each line item charge was for - that's all. It took me three times on hold to get ahold of a "specialist" to finally tell me that their "Explanation of Benefits" (EOB) does not fully explain the charges. Further, they will not tell you what the charges are unless you spend an hour out of your day to go through their horrible voice-jail, then go from agent to agent to finally find out! This i... read full review »

Filled under: Lifestyle Location: United States

2 reviews

United Health Care (UHC)

Bruce Irla May 4, 2011

Sent an email to me saying my "EOB" (Explanation of Benefits) was ready. So I go the the site using their link. I cannot get the EOB to display - I get an error message from the site that it cannot be accessed. All the other links work. I call their website support. I spend 3o minutes answering the same questions multiple times. I get another call and hang up. I solved the problem myself. THEY DO NOT SUPPORT TABBED BROWSING! That's right. I can get the EOB by navigating in the same window - not separate tabs for each EOB. read full review »

Filled under: Lifestyle Location: United States