I HAVE BEEN A WEN CUSTOMER FOR OVER 2 YEARS AND I LOVE THE PRODUCT. HOWEVER, GUNTHY RENKER IS THE COMPANY MARKETING "SETS" OF THE PRODUCT AND THEIR CUSTOMER SERVICE IS EXTREMELY POOR! IF I DIDN'T LOVE THE PRODUCT SO MUCH, I WOULD CANCEL FOREVER! FOR EXAMPLE, I NEEDED MY REGULAR AUTO SHIP TO SHIP TWO WEEKS EARLY. I CALLED AHEAD OF TIME AND WAS TOLD IT WOULD BE DONE RIGHT AWAY. WHEN IT DIDN'T COME, I CALLED AGAIN AND WAS PLACATED AND TOLD THEY WOULD SHIP IMMEDIATELY. THAT STILL HASN'T BEEN DONE, SO I CALLED TODAY AND WAS... read full review »