They offered a 99-cent special on a reverse phone lookup, which I paid for with my credit card. In making this purchase, their web site kept trying to push me into a monthly service subscription for $19.95/month. I thought I had succeeded in purchasing the 0.99 search without signing up for the monthly charge, but, you guessed it -- they charged my CC $19.95. Called their customer service (did not experience any long wait time, at least). Service rep told me that the fee could not be refunded (as I had "agreed to the terms of the... read full review »