I've been Direct TV for 6 yrs. Direct TV claims to have the best ratings for Customer Satisfaction. I have never received a survey. The representives act nice, but you'll get nowhere. I had a question about credits on my account. I sent an e-mail-- they babbled and didn't answer the question. I called and again they babbled and didn't answer the question. Long Story short-- I can't use them. If your dealing with this company, do not expect much. read full review »