Dear Nogo, We’re sorry to hear that you had a bad experience with us. While we do give customers 30 days to return merchandise from the day it was shipped, we can allow returns outside of our 30 day return window. Returns created outside this 30 day return window will be issued as store credit only. If a customer receives an item damaged and they include a return shipping receipt with the return, we can refund US customers up to $10 and international customers up to $20 for return shipping. We hope that this clarifies our return... read full review »

Dear Pennie, If you made a mistake in your order, please contact us at [email protected] so that we can look into this for you. You can also reach us at the following phone numbers: Phone Support: U.S. Toll Free 1-888-857-8557 U.S. Direct 310-280-7380 International 1-310-280-7380 Best, Modnique read full review »

Dear Boutyou, We're very sorry to hear that you are unhappy with your purchase. All of our items are guaranteed to be 100% authentic. Since we have many different sales and items from different vendors, we suggest checking the description listed in the item before you purchase it. The description will show exactly what is included with the item when it is shipped. We hope that this helps you in future purchases with us. If you are still unhappy with your purchases, you are welcome to return them with a 100% refund, guaranteed... read full review »

Dear Ellik S, Hello, I am writing from Modnique and I would like to know more about your experience. We do apologize for any trouble you may have had with our company and assure you that in some cases, feedback from customers like you have led to many changes of policy. For example, customers were adamantly against our 15% restocking fee. Now we offer easy returns with no restocking fee. Will you provide us with more information? For example, you order number? You can post this here or you can send it to [email protected] ATTN... read full review »