Pure and simple promises were made and not kept. Assessed all kinds of 'extras'. Bank of America claims I received a notice on this----how. Nothing came with the monthly statement; nothing came separate; I did not get an email. When I protested the branch manager said there was nothing she could do and refused to call a superior. When I called their customer service line I was bounced to four different people who were all working hard on this issue only to be told by number 4 some one and a half hours later to essentially stick it... read full review »