On November 7th (seven weeks before christmas) I found the perfect christmas gift for my brother so I ordered it. Because it contained food (cheese and pears) I delayed the shipment till christmas. I was assured that it would arrive on time. Vivaterra emailed me Dec 20th to tell me that it was no longer available. They took more orders than they had items and told me the early orderer that I was out of luck. When I called to complain the customer service supervisor told me it was not their fault because I had not paid. When I said I had given... read full review »