Be careful in choosing Direct TV as your satellite provider. Their service desk is very courtious when you call and sympathize with your cause, but do not resolve a thing. I was a loyal customer for over 5 yrs and in December of 2008 I decided to cancel and go with ATT U-Verse. I received a better deal and so far everything has been an excellent experience. However, when I cancelled my service, I had just paid my monthly bill so I was owed a refund. Though not much, but every little bit helps and since I had paid my bills for so long it should... read full review »