They are totally unethical and a total ripoff con artists. My girlfriend booked this moving company. When she called they told her that all the moving boxes and packaging material were free. But once we got to the destination they started charging for the boxes, the packaging around your mattress. This came to be an additional $200 to the original estimate. And they would not unload unless I pay the additional amount. Before they ubnload they estimate the unloading time, in this case it was 2 hrs, but I helped them and got it unloaded... read full review »