I ordered a pot rack from them in December 2008 for a Christmas present. The item did not say it was on back order. After an email in January I was told the item was on backorder and would be a bit. I decided to wait a bit. I continued to get a periodic email about still being on back order. Finally, got another in May and then emailed them back that I wanted to cancel the order. they ignored the cancellation, and within 2 weeks I get a notification of shippment. I'm leary of accepting delivery because of what they put in their... read full review »