Direct TV has a one day installation from a call for new service, but a one week wait for a service call for a reception problem, even with the "protection plan" . 24/7 service is advertised, but after wading through a 3 minute menu with uncertain prompts to the call, one can talk to a person. That person can "talk me through" fixing the problem. Failing that, they could send out a tech in a week to see what may be wrong. jerry [email protected]. read full review »