I started out with a month to month "No Commitment" deal which turned into a 24 month contract when I accepted a "Free Upgrade" to HD. The rep did not mention the extension upfront or I would have declined. Instead, the extension is buried on page 2 of the email/letter that they send out which at first glance looks like a confirmation letter and acknowledgment of the pending appointment for an onsite visit for swapping out the receiver and dish. Customer service could do nothing about it (so they say) and mention that I... read full review »