My wife and I booked a flight/hotel package in April 2009 to Puerto Vallarta that included several excursions. Unfortunately, the local hotel Orbitz representative at Golden Crown Paradise or his agency (Grey Tours) failed to properly schedule the correct pickup time. We sat at the pickup spot on the scheduled day for about 45 min and even asked for help contacting the local Orbitz agent (Alturdo) whom was rarely onsite. After attempting several reschedules and getting false promises, we decided to take the issue up with the company we booked... read full review »