We have called twice about the problems with a defective box. We from the very beginning had problems with the box cutting off by it self and not working. It seems to have a short. We reset it numerous times as then it only works for a short period of time. We went to the tech support people for help and they gave us info which did not resolve issue. The second call after explaining the entire problem and wasting time ended with me speaking to a supervisor named Stanely badge # LKC0992 he tries to sell me a protection service. I explain that... read full review »