Don't just complain on this web site. Direct TV is ridiculous. Complain on the regular 800# and they will tell you that you CANNOT have corporate office contacts and phone numbers. You CAN. Mr. Chase Carey, President & CEO 2230 East Imperial Highway El Secundo CA 90245 (310) 964-5000. Ask for Mr Carey's office. Second - DON"T EVER GIVE UP FIGHTING THESE BUGGERS. That's just what they want you to do. In fact, the MINUTE you know you're being screwed - don't take it out on the poor hourly person -... read full review »